Product: Time Warner Cable Account Clear all filters (0 of 88 reviews match)
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Time Warner Cable - Ongoing issue
Time Warner Cable - Ongoing issue
I moved to my home in February 2015. The previous owner had DISH, but we went with Time Warner for cable, internet and phone. In the front yard there were several PVC pipes sticking out along with several orange cables that one of the techs installing told me was...
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Product
Time Warner Cable Account
#738946
I have been a TWC customer for many many years and have “ALWAYS” paid my bills on time or early. Last month, I apparently had a typo when entering my bank information into the on line payment system. The payment said it was accepted but it wasn’t and one day my Time...
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Anonymous
Anonymous

Were you able to get this issue resolved? I work for their Social Media department, and we can look into this for you. We can be reached on Twitter @TWC_Help, Facebook (https:...

2.7
Gansevoort, New York
Product
Time Warner Cable Account
I didn't like
  • Treating me like a nobody
#733165

Time Warner Cable - Missing Channels

I have missing channels every night especially when it is hot out, I unplug the power like instructed, then they redown load it still channels missing (stuck on S0600 forever) never changes. I was told by one of there service techs in the neighborhood that I need a booster but they won't give me one. These people are the biggest liars, cheats, and thieves on the planet. They will flat lie to you and tell you there is no problem when everybody including there technicians know there is. I switching to AT&T and cannot wait until this company loses enough customers to finally go out of business. Good ridance to horrible company / service provide.
3.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Product
Time Warner Cable Account
I didn't like
  • Always have missing channels
#721601
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Time Warner Cable - Account Review from Moreno Valley, California

I signed a contract with TWC in July 22 had to pay for a month of service of front. My service was not installed until Mid August. The next day I was calling tech support because the service was not working. It's now October and they have yet to resolve the issue. I've had about 6 techs 3 of which have been here approx 3+ times each. What the techs do is ask for you to call them dirrectly so they can come back however this causes in issue when u call and ask for credit on your account because you have non working services. They deny the credit because they expect customers to call daily. As for the reward cards they claim to mail them out and customers never recieve them. All technicians give you a different story yet for non working service but never fully resolve the issues. Customer service is horrible. I asked to have the headquarters number to try and see if they can solve my issues and they claim the best the can do is escalate to problem to a supervisor whom never does anything to resolve the issue. I had enough and I filed a complaint with the Better Business Bureau. They are trying to fund a resolution to the problem. The more the people file complains the better it is to find a civil resolution.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
Product
Time Warner Cable Account
#720624
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I am mad at Time Warner Cable because I had my own apartment.I made it perfectly clear on the phone that I was no longer with my husband. The customer service rep told me that I HAD TO GIVE HER MY HUSBAND'S SOCIAL SECURITY NUMBER. I told her I did not think that was...
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Anonymous
Anonymous

You had no reason to give his number if he didnt authorize it. you claim the agent MADE YOU do it you should learn some self accountability. Twc CAN and Will listen to a call...

1.0
Product
Time Warner Cable Account
I didn't like
  • Being tricked
#718588

Time Warner Cable - Worst Customer Service

TWC has the rudest customer service practices ever!! They cannot resolve any issues. They talk over you and protect their own. They conveniently take your payment and they say oops, you still owe money so we are going to disconnect your services. Very rude. They have messed with the right person today. I will make sure that everyone hear my complaints, I am reporting the Manager Milana, and the billing person I spoke with Vander. She covered for him and vouched for everything he said. He never disclosed any information with me and said everything was ok and never read to me what the screen said in regards to my account and then the manager just tried to cover for him and made me feel small and incapable of handling my business. POOR, POOR, POOR customer service. Things happen in life and I hate when people try to belittle you and make you feel less of a person because you missed a payment. Be mindful that one day you too will be in need and the tables will be turned, and I hope that you get the worst customer service known to man. I hope they make you feel less of a person as you made me feel this morning. Thank TWC for nothing. Again, YOU have the WORST CUSTOMER SERVICE!!! I will not be using your services nor will I recommend anyone to you. Everyone was right when they said you guys have horrible service. They tell you one price of $89 and then you get your first month bill from $274 for two weeks of service. WTH!! Again TWC is the WORST!!!!
1.0
Details
Billing Practices
Product
Time Warner Cable Account
I didn't like
  • Customer service
  • Price hikes
  • Lack if problem solving skills
#712732
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Time warner cable ran my credit card twice which resulted in two payments taken from my account on $114.53. First I called several times and they kept telling me I was incorrect they only ran it once. I went and got the information from my credit card statement, still...
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Anonymous
Anonymous

"What if that was all the money I had"Spoken like a true *** artist. Stop trying to scam that poor company out of another refund and be happy with what you received.

Product
Time Warner Cable Account
I didn't like
  • Poor
#700115

Time Warner Cable Account Review

Time Warner Cable sucks! I don't think anyone should waste their time an money on it. There supposed 300 channels are pretty much the same thing over an over again. An if you pay for on demand they shut it off after a month of having. It sucks straight ***
Product
Time Warner Cable Account
#699673
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We signed up for TWC two months ago and were told how to process for the rebate.We didn't receive the first bill; the second include an overdue invoice. When I phoned, TWC said fine, we'll send you the code to log in for the rebate. Many weeks and phone calls later (no...
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Anonymous
Anonymous

Yes- a lot of money to the CROOKS, I had to pay, landlord charges me. I was a customer of there's 6 years ago. 142.00 out the DOOR and they tell me MORE- 300.00 visa card is G...

Anonymous
Anonymous

same here too!! After being told I qualified I am now told my area did not qualify.

Product
Time Warner Cable Account
#698018

Time Warner Cable Account Review

Simply wanted to edit my autopay to different account.. Over 2 hrs, 100 texts with chat.. An extremely hard to find customer service phone # , 30 min of Robo loop, I finally got someone live! I hope she did what she assures me! If I go to store, I'm like 20th in line just to pay a *** bill!
1.3
Details
Billing Practices
Diversity of Products or Services
Product or Service Quality
Ogden, North Carolina
Product
Time Warner Cable Account
#693210
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