Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

To whom this my concern, i was so excited of getting service with twc, i was approved and paid $140 buck which by the way was my last in the bank until i got paid the following week, so i set it up for them to come out today, i get a phone call stating this morning stating they had to cancel due to an old account that needed to be resloved, i said ma'am that was handle through my legal services i hired when my id got stolen and someone put an account in my name, the lady was very nasty to me, and yelled it wasnt taken care off, so she connected me with the billing dept to get a refund in which i have to wait 3 days for it smh go figure

Product or Service Mentioned: Time Warner Cable Account.

Reason of review: Poor customer service.

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