Product: Time Warner Cable Bundle Clear all filters (0 of 101 reviews match)
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Tried to reduce my cable bill, OMG took me 1 hour and 4 minutes, couldn't get the stated rates listed on their web site.They claim those rates are for new customers only, although that isn't stated anywhere. Was given a much higher rate by live rep, when i asked to...
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Anonymous
Anonymous

I had the same problem-I had been their customer for 10 years and my 1 year promo had ended and they told me my price would increase by $50 to the standard rate, so I called y...

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Time Warner Cable Bundle
#783867

Time Warner Cable - How can they Charge Reg Customers Twice as Much ?

I don't understand.. I live about 60 miles from nearest City and used to use a Tower with Antenna system ..and AT&T doesn't have Internet available in my area.. So I got TWC Package program The Package I have is the Standard Cable , Internet and Phone and I am being charged $185 a month for this? When they say on Line, its only $89.99 mo? But being told that only for new Customers! How can they charge Exisiting Customers MORE as New Customers? Its just like A Store is going to charge Its Exisiting Reg. Customers more to shop there than A New Customer! And Inorder for me to get that deal? I have to Cancel my TWC service for 6 mos and then Apply after that ! How can they legally Get away with this Fraud game? This is Highway Robbery and a *** Game!
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Time Warner Cable Bundle
#782722
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Time Warner Cable - Bundle Review from Cincinnati, Ohio

I am so tired of dealing with your customer and tech support about my cable and internet issues. Literally every week, I have problems with them. My cable channels always pixelate a lot and motion scenes look very compressed and blurred. HD channels are not clear or sharp like they should be. Especially channels like Fox News, Freeform, Fox Sports 1, etc. When are you going to upgrade your degraded picture quality? I might as well put up an antenna to get better channel quality! Plus you keep raising my bill and never adding new channels. My internet is quite slow during peak times and you guys won't do anything to fix it. Pathetic service that never improves.
1.3
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Diversity of Products or Services
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Time Warner Cable Bundle
#782086
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Time Warner Cable - TIME WARNER

Every time I receive my bill from Time Warner the rate went up, and trying to contact them is a waste of time. You can never get in touch with someone who has the authority to make a decision on anything whatsoever, all that the representatives can ever tell you is what they CAN'T do. The service hasn't improved, I just get to pay more. There is alway something wrong with the service or product (i.e. TV, Internet, Phone, etc). When Time Warner has to come to your house to fix the problem it will take them days, but at least I get to pay a higher rate for this bad over priced service.
1.0
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Time Warner Cable Bundle
I didn't like
  • Time warner sucks
#781978
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I just got rid of Time Warner Cable after having them for 10 years.I live on Eight Mile Road in Cincinnati, Ohio 45255. Their service has gone downhill recently. I now have Cincinnati Bell Fioptics and am happy. There have been several outages in the Cincinnati, Ohio...
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Anonymous
Anonymous

I can relate to your issues. I live in Cincinnati as well and Time Warner's service here is not good. The cable is always going out and they never tell you why. HD Picture qua...

1.0
Product
Time Warner Cable Bundle
I liked
  • No contracts
I didn't like
  • Foreign offshore call centers
  • Unreliable internet
  • Rising cable rates
#780184

Time Warner Cable Bundle Review

Frequent TV and internet problems. On line help including "live chat" does not correct issues. Need to reboot equipment almost daily
1.5
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product
Time Warner Cable Bundle
#773984
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Time Warner Cable - Bundle Review from Corpus Christi, Texas
I received in the mail a $10.00 package deal so I thought great I will give it a try since I had an antenna only tv service.Already have internet and phone with TWC. Ok called and was told it would be around $22.00 if I want Showtime free for 1 yr, long store short...
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2.6
Product
Time Warner Cable Bundle
#761388

Time Warner Cable - TWC's Inconsiderate Customer Relations

If your TWC-supplied Internet, Cable TV, and telephone is "out," calling TWC to find out why it is out is a waste of time--their computer will tell you the Customer Service people don't know any more than "There is an outage in your area and the engineers are working on it." An estimate of when it will be back on can be very important to their customers. Some, me for one, use it to augment my Social Security. Some people use it to contact their healthcare providers. Many burglar alarms depend upon the Internet to stay in touch with a monitoring service. Clearly, TWC either doesn't understand what customer service means or chooses to go their own way and ignore the people who pay them. When I had my own service business, all our business cards read, "Please call us before you worry; worrying is our job."
2.4
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Price Affordability
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Time Warner Cable Bundle
I didn't like
  • Customer service not knowing what to do to satisfy the consumer
  • Customer service not knowing what to do
#760522
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Time Warner Cable - Poor service

I have been having problems with this service for several months both TV and cable. We have been loyal customers of TWC for 20+ years and have always fulfilled our contractual obligations by paying for our service in a timely manner. However, TWC has failed in upholding its obligations to provide the services paid for in that there have been numerous service failures and it has become impossible to deal with them in both a timely and professional manner. The latest issue originated on 12-18-15 with the cable service and the quality of the signal being received. On 12-19-15 the entire cable system was down in our home. We called to report the problem and it was unable to be resolved by phone. The TWC representative then informs us that we must wait days before a service call can be scheduled. It would be at least four days before the issue could be resolved. When we questioned this the lies began to flow. First, we were told that this would be a back-up appointment and that they would schedule something sooner when they could. But when I talked to a supervisor I was told that this was not a back up appointment but the actual scheduled appointment. When I questioned the supervisor about the poor and substandard services being provided and their inability to meet customer needs the phone call was suddenly dropped. So I called back spoke to another representative explained that we had been cut off. At least that is my hope, I wouldn't think that a TWC supervisor would hang up on someone. I was told the supervisor was trying to call me back and was getting a busy signal. I informed the rep. I would hang up so I could take the call. I hung-up and I am still waiting on that supervisor to call back. After waiting a reasonable amount of time I called back and was transferred to a Region Manager. This individual was both professional and polite but was unable to co-ordinate a timely service call during our conversation. I expressed my concerns of TWC customer service practices. I suggested that either they are under staffed to handle the volume of calls they received which is a concern, or they have sub-standard equipment with a huge volume of failures another concern or a combination of the two. Whatever the issue none of these issues are favorable to the consumer. Now I am expected to go days without the service that I paid for. I was left with the impression that TWC only does things that are convenient for TWC and totally disregards the concerns, inconveniences, and issues caused by their own failures concerning their customers. Here lately it seems TWC is doing all they can not to services their accounts. You call they troubleshoot over the phone and if it can't be resolved they will have someone else call you. If they can't resolve it an appointment is set and in the interim they blow up your phone with calls trying to get out of making the service call. When the tech. arrives if it is not an inside issue another tech has to scheduled for outside work and they delays continue. What has happened to old fashioned customer service?
3.3
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Customer service
Product or Service Quality
Product
Time Warner Cable Bundle
I liked
  • Bundled services
I didn't like
  • Customer service
#754550
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Time Warner Cable Bundle Review

My sick, elderly mom is on the Do Not Call list. They Robo call constantly to hound her with "an important message" that usually turns out to be a Sales pitch. They have been told to stop. They have been reported. The calls keep coming. Where is the FCC? Why is this unenforceable? Enough!!
1.3
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Customer service
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Time Warner Cable Bundle
#742406
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