Product: Time Warner Cable Bundle Clear all filters (0 of 101 reviews match)
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I WAS WITH DIRECT TV TRANSFRE TIMEWARNER WITH A BUNDLE DEAL ALL THREE CABLE,PHONE,INTERNET , THE BILL WAS GOOD AT FIRST THREE MONTHS LATER IT START GOING UP I CALL IN CALL TO LET THEM NOW I HAVE A HARDSHIP LOST MY HUSBAND IN MY BILL NEED HELP I WAS LIED OVER IN OVER I...
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2.1
Product
Time Warner Cable Bundle
I didn't like
  • Customer service not knowing what to do
#1411312
on 3/7/18 I had frontier. Spectrum salesman came to door and offered a big savings. $133.00 per mo. for 3 bundle.(tv, internet,phone) Frontier called and offered me a better offer, and I prefered their menu, and services. TOTAL canceled spectrum . had frontier...
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ForegoingTiffany
ForegoingTiffany

They are known for this and President Trump needs to know We all need to complain to him because they know we have no alternatives I went to leave them called ATT and other ca...

1.0
Product
Time Warner Cable Bundle
I didn't like
  • Fraudulent billing
#1230595
On going issues.Service always messing up, tv box doesnt work half the time. Internet goes down all the time. Im tired of paying for crappy service. Asked to speak to a manager, the respresentative reaponded with "why?" And never let me talk to a manager, instead just...
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1.0
Product
Time Warner Cable Bundle
#1061429
CONSTANTLY.WHEN TIME WARNER BECAME SPECTRUM THEY DELETED CHANNELS THAT WE ORIGINALLY HAD FROM OUR ORIGINAL PACKAGES, MEANING WE HAD TO ADD ON MORE COSTLY SERVICES TO GET THE CHANNELS WE HAD WHEN IT WAS TIME WARNER. WE ARE CHARGED FOR "100 SPEED" YET NONE OF US ACTUALLY...
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rollo2016
rollo2016

"Special rates" for new customers is a common marketing practice in the industry. It is meant to lure new customers with a low price and then hoping they continue with them if...

Anonymous
Anonymous

The AG of New York found Spectrum was ripping customers off when claiming they can provide Internet speeds they know they cannot achieve. I wrote to the AG of NY Office about ...

2.4
Product
Time Warner Cable Bundle
I liked
  • Channel selection
I didn't like
  • Special rates only for new customers
  • Slow internet
  • No special rates for long time customers
#1041164

Time Warner Cable Bundle Review

I signed up as a new customer for the bundled package on 4-3-17 early morning was told i would be connected by 7 pm that day, this is 4-5-17 and still waiting. After 6 phone calls and another trip to the local office in Zanesville where i signed up and got my equipment all i have got is a run around and empty promises. This new Spectrum is a joke!!!!
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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Website
Product
Time Warner Cable Bundle
#1030094
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We purchased a TV/Internet package for $120 or there about per month and set up payment via debit card to automatically go out each month.All good so far. 1 month in a second payment went out of our bank account in addition to the contracted payment for $89 - nowhere...
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1.0
Product
Time Warner Cable Bundle
I didn't like
  • Stole money from our account
#987839
Where to begin. After logging 15 phone calls to TWC/Spectrum to get internet/tv service at my residence I now find myself in the probably not so unique predicament of dropping the tv portion of their service. Should be easy, right? WRONG. My journey started with me...
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Shuggy1110
Shuggy1110

Yup! I am in Wisconsin and have the same identical issues. When I worked for Time Warner as a sub contractor, these guys were golden, the best company I did business with. ...

Anonymous
Al Green

I have been with Time Warner for over 10 or 15 years. I do not use pay per view. My bills are never constant and go anywhere from $150.00 up. The beginning of June 2017, the s...

1.0
Product
Time Warner Cable Bundle
I liked
  • No contracts
I didn't like
  • Being lied to
  • Worst customer service i have ever experienced
#955601

Time Warner Cable - TWC PROVIDES TERRIBLE SERVICE

My complaint with Time Warner Cable is an ongoing issue. EVERYDAY I have issues with Wifi and Cable TV services. My problem date(s) is ongoing and exist EVERYDAY! I consistently loose my connection to Wifi a few times a day, especially in the morning. Every time a contact TWC I hear the same response "there is no outage in your area." By the time I actually speak to a live person my service has returned but TWC cannot explain why my service is unreliable. Their service representatives do not have any technical experience and it is impossible to speak with someone who has the experience to correctly address and fix the issues. Constantly apologizing just makes matter worse. My issue with their CABLE TV service is an ongoing problem also... the picture blinks off leaving us to watch a black screen for a few seconds before the picture returns. The sound consistently goes out as though the TV has been muted. I want to repeat...these is an ongoing EVERYDAY ISSUE! How can a company get away with charging for services they cannot provide? Something must be done to correct EVERYONES' SERVICE!
1.4
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Customer service
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Exchange, Refund and Cancellation Policy
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Value for money
Website
Product
Time Warner Cable Bundle
#948397
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Time Warner Cable - Bundle Review from Cincinnati, Ohio

I am so tired of Time Warner Cable's poor service and high prices. I live along Woodruff Road in Anderson Township/Cincinnati, Ohio 45255. The cable and internet here is very problematic. There are frequent cable and internet outages even when the weather is nice, cable channels are not clear or sharp like Cincinnati Bell fioptics-the 720p HD channels look like you are watching streaming video, they don't carry all local Cincinnati channels, and channels frequently pixelate. As for the internet service, it is very slow and will go down during busy times. Their service is garbage and never works right. I have called and emailed them many times and they open trouble tickets, but nothing is ever fixed. Avoid their services at all costs!
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
Product
Time Warner Cable Bundle
#940539
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Time Warner Cable - Bundle Review from Los Angeles, California

I was overcharged by time warner cable. Only getting basic tv, Internet and phone they charged me 200-300 dollars a month for something I never ordered or recieved. I cancelled everything lady year and bill should have been 100$ a month max. I was taking care of my 90 year old father and sister that has rheumatoid arthritis .. I have a lot on my plate. I called and was routed to overseas person in the Philippines that was unable to speak proper English. This occurred twice .. I finally was able to speak to an American last night. Found out I have been being charged for premium plus. I never ordered it. I don't get any channels only basic. I am beyond furious. Research to my situation brought me to reports of TWC overcharging innocent people. I will fight like a warrior to get my money back.
Product
Time Warner Cable Bundle
#931234
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