Time Warner Cable is the absolute worst company I have ever dealt with in my 36 years. This is a pretty astonishiTime Warner Cable is the absolute worst company I have ever dealt with in my 36 years. This is a pretty astonishing fact considering I own a small business and deal with merchant services, used car salesmen and mortgage companies. This is no way a slight in general of those industries, just giving a general breadth of the situation. So, let me sum up my experience with TWC: I moved from WA State roughly 3 years ago. I had previously been a customer of comcast cable for 12 years, which is rated as the WORST is customer service. Let me tell you, I've had quadruple the problems with TWC than I have had with Comcast. It all started with faulty hardware. Boxes that would freeze up, in demand wouldn't work at least 40% of the time. I've called, returned boxes, same problem. Discounting my bill, never fixing the overall problem. Tonight, I've completely had it. Last week, I received a bill that was $10 higher than normal. Obviously, my promotion period ran out. I called to remedy the situation. A guy in the Philippines answers and tells me there is a great deal right now if I bundle a phone service. I don't care but obviously I will take the lower rate with the bundled service. He offers me my same channels, phone service, etc. for $153.02. I'm happy, go on with my day. About 4 days pass, I get home tonight and for some reason my channels are not working, except local channels(Fox, ABC, NBC, etc.) as well as HBO. I figure it is a technical issue. After spending 40 minutes on hold, call center in Philippines informs me that is the package I agreed to. What???? Who in their right mind would pay that much for local channels and HBO? What a weird package. So, I spend another 30 minutes on hold waiting for a manager who finally answers and tells me to hold again....I hang up after 10 minutes. I have the call logs and will post them here if anyone wants to see. So, I call back, but this time ask to speak to someone in America. I don't ever do this but I feel that the Philippine workers don't understand the situation I'm in or what was promised to me. They transfer me to the "home phone department." Very friendly guy from Tennessee. He tries to help me and tells me I should have more channels. After resetting my modem numerous times, no dice. Finally, after about a half an hour on the phone I ask him what my bill is. Well, turns out my current bill is $10 more than it was before, all for the great deal of having no channels except local and HBO! WHAT A STEAL! I was livid. I asked to be transferred to someone who could help, and this is where it gets good. The woman he transferred me to referred to her self as a "customer service specialist." She had a huge attitude and was the exact opposite of what that term embodies. I explained to her, at that point that I had been on the phone/hold with their company for 2.5 hours and explained my situation. At first, she seemed sympathetic and told me she would "correct the problem." So, she told me she would look at new promotions to figure me a new rate. Meanwhile, I told her what I was promised. She asked me for a operator ID # which I actually wrote down because of my bad experiences with this company. I tell her the #, 2514960. She rudely tells me that's "not a real #." This is the number their employee who takes calls on their 800 number gave me. This is how absolutely screwed this company is. They have 3rd party vendors working for them and they can't even track who they are, they give customers numbers that don't mean anything. So, after that, she keeps me on hold while "looking for good deals." I ask her how long it will be as I've already been on hold or phone for 3 hours now, and she replies very snarky that she "doesn't know" and is trying to get the "best deal" for me. Well, let me tell you, after waiting(more like wasting) for another 30 minutes of my life she comes back with half my movie channels gone for the same price I was paying before. WOW, SIGN ME UP! I asked her if it was good business to either get my$150/month or $50 for 1 month and never again and she was dumbfounded. I told her to cancel my service and the imbecile couldn't even figure that out. She told me to hold, I hung up the phone. I am telling you, I have NEVER negatively reviewed a company in my life but if you have a chance, stay away from this company. They are the WORST. I'm sure they will delete this on their page but I will continue to post everywhere I can. TWC is a joke, as soon as I became a customer, I sold your stock. If anyone with a brain is reading this and knows how to treat a customer, you have my name and can look up my account. Zip is 92117.