Product: Time Warner Cable Customer Care Clear all filters (0 of 84 reviews match)
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Based on opportunity to save some $, I initially elected to transfer my service back to TWC from AT&T.This followed an initial election to leave TWC 2 years ago due to horrible service, support and problem resolution - internet and cable, billing, responsiveness, etc....
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Time Warner Cable Customer Care
#945015
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box) but any way all she kept saying was that I will pay a bill until the box is return to the nearest TWC location which for me is about 2 hrs drive. Thanks a lot Time Warner Cable and your super trained customer service agents. You made my day!!! BTW Carmin, you...
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1.0
Bellville, Ohio
Product
Time Warner Cable Customer Care
I didn't like
  • Losing six hours of my time
  • Lack if problem solving skills
#945001
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This is the WORSE company to do business with!!!People please research before getting yourself a into problems. I was a client of theirs for over a year when I started to get collection calls from them even though my account had been paid month by month! It was someone...
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1.0
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Time Warner Cable Customer Care
#941320
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CALLED TO ORDER SERVICE FOR INTERNET AND PHONE ONLY!CAN'T UNDERSTAND WHAT AGENT IS SAYING SINCE THEY BARELY SPEAK ENGLISH! TOOK THE ORDER FOR THE INTERNET, GET TRANSFERRED OVER TO PHONE DEPARTMENT AFTER BEING ON HOLD FOR 20 MINUTES. NOTE THAT IT WAS MENTIONED AT THE...
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Time Warner Cable Customer Care
#939826
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Time Warner Cable - Customer Care Review

I terminated my account in September and called them for a refund to my account the credit on my account. The customer service representative verified my information and said a refund would be put back on my card. Two weeks later, contacted TWC again to check the status and was told i would have to call another number because they can only mail within the states, I am now overseas. What! They're so quick to add on late fees but can't seem to easily refund the money that was due back.
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Time Warner Cable Customer Care
#938051
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Time Warner Cable Customer Care Review

Loud mouthed argumentative customer service representative. Refuses to downgrade my services. Refuses to allow me to go from triple play to double play. Wants to charge me more for double play than triple play.
1.8
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Fort Thomas, Kentucky
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Time Warner Cable Customer Care
#935168
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I upgraded my service to "triple play" premium service and added internet and phone which qualified me for a $300 rewards debit card.My bill went from $140-$190. We have had TWC in our home for 25 plus yrs. and were refused the rewards card because I was accidentally...
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Time Warner Cable Customer Care
#934665
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This is my second time trying to service with Time Warner after 3 months ago my card was charged unauthorized and the company would NOT refund the money back and Customer Care was EXTREMELY rude.Today 10/08/2016 my cable boxes and internet suddenly. So I contact...
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Anonymous
Anonymous

they have literally stolen my patients , I have 4 kids and I constantly have issues with service , billing , boxes not working. And yet I'm constantly getting the run around. ...

1.2
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Time Warner Cable Customer Care
#933223
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I have been completely taken advantage of and lied to by Time Warner Cable and wonder how many others out there have been treated the same. It comes down to a being billed $24.95/month for a years worth of phone service I didn't receive, hundreds of dollars for a...
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Anonymous
Anonymous

I agree

2.0
Product
Time Warner Cable Customer Care
I didn't like
  • Deceived and charged for services i did not have
#930369
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Time Warner Cable Customer Care Review

I told them the week prior that id make a payment on my bill and normally they hold you to it but they cut my service off yesterday after they promised me they give me till the 30th. The customer service is by far the worst ive ever experienced
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Time Warner Cable Customer Care
#927411
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