Product: Time Warner Cable Customer Care Clear all filters (0 of 84 reviews match)
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Time Warner Cable - Customer Care Review from Overland Park, Kansas

Based on opportunity to save some $, I initially elected to transfer my service back to TWC from AT&T. This followed an initial election to leave TWC 2 years ago due to horrible service, support and problem resolution - internet and cable, billing, responsiveness, etc. Thankfully, thru the transfer process, I was reminded from NUMEROUS experiences, that TWC has not improved in any way and is still horrible on all of these fronts. I was able to discover this in time to cancel the transfer of service and keep my account with AT&T. I would STRONGLY recommend NOT utilizing TWC. They do not honor commitments, are inconsiderate, lacking in ability to resolve issues, and generally do not care about the customer. Any additional cost to utilize AT&T or other providers is well worth it. You get what you pay for, and in the case of TWC, that is an extremely disappointing and horrible experience.
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Time Warner Cable Customer Care
#945015
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Time Warner Cable - Carmin: BTW, You need to learn Customer services skills for that position.

Did not solve issue nor was able to give a reasonable answer to the fact that I cancelled the service with TWC and after a month I still get bill. She explained that box need to be returned (don't know way if we paid for the F... box) but any way all she kept saying was that I will pay a bill until the box is return to the nearest TWC location which for me is about 2 hrs drive. Thanks a lot Time Warner Cable and your super trained customer service agents. You made my day!!! BTW Carmin, you need to learn Customer services skills for that position.
1.0
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Bellville, Ohio
Product
Time Warner Cable Customer Care
I didn't like
  • Lack if problem solving skills
  • Losing six hours of my time
#945001
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Time Warner Cable - Customer Care Review from Riverside, California

This is the WORSE company to do business with!!! People please research before getting yourself a into problems. I was a client of theirs for over a year when I started to get collection calls from them even though my account had been paid month by month! It was someone that stolled my identity!! YES!!! Used my social and info to open a new account during the time I had my own account. Until this day this has not been resolved it has now hurt my credit report and they have me going back and forth when I call, no one knows anything they don't want to help. They say the account has been closed and taken care of and that I am no longer in collections when my credit report says the opposite! Do not get service from this company they do not keep your personal information safe!!!
1.0
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Time Warner Cable Customer Care
#941320
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Time Warner Cable - HORRIBLE

CALLED TO ORDER SERVICE FOR INTERNET AND PHONE ONLY! CAN'T UNDERSTAND WHAT AGENT IS SAYING SINCE THEY BARELY SPEAK ENGLISH! TOOK THE ORDER FOR THE INTERNET, GET TRANSFERRED OVER TO PHONE DEPARTMENT AFTER BEING ON HOLD FOR 20 MINUTES. NOTE THAT IT WAS MENTIONED AT THE START OF THE PHONE CALL THAT RESIDENCE WILL NOT TAKE PLACE UNTIL A CERTAIN DATE AND CALLING AHEAD OF TIME TO HAVE SERVICE INSTALLATION DATE RESERVATION. AFTER ABOUT AN HOUR, WAS TOLD THAT WE HAVE TO CALL WHEN WE MOVED. WASTE OF TIME....HORRIBLE SERVICE. THINK I WILL GO ELSEWHERE FOR SERVICE. JUST VENTING ADDING TO THE THOUSANDS WHO HAVE TO ENDURE THIS ON-GOING NIGHTMARE IN TELECOMM INDUSTRY!!!!!!
Product
Time Warner Cable Customer Care
#939826
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Time Warner Cable - Customer Care Review

I terminated my account in September and called them for a refund to my account the credit on my account. The customer service representative verified my information and said a refund would be put back on my card. Two weeks later, contacted TWC again to check the status and was told i would have to call another number because they can only mail within the states, I am now overseas. What! They're so quick to add on late fees but can't seem to easily refund the money that was due back.
Product
Time Warner Cable Customer Care
#938051
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Time Warner Cable Customer Care Review

Loud mouthed argumentative customer service representative. Refuses to downgrade my services. Refuses to allow me to go from triple play to double play. Wants to charge me more for double play than triple play.
1.8
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Fort Thomas, Kentucky
Product
Time Warner Cable Customer Care
#935168
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Time Warner Cable - Was refused $300 rewards gift card in New York

I upgraded my service to "triple play" premium service and added internet and phone which qualified me for a $300 rewards debit card. My bill went from $140-$190. We have had TWC in our home for 25 plus yrs. and were refused the rewards card because I was accidentally late on my last payment in the first 90 day period of my new billing. This after 25plus yrs. of regular payments to TWC. Several phone calls and visits to service centers and was thanked for my "loyalty" but not allowed an exception. Where is their "loyalty"? This month will be the last payment I make to this company ever again and I will be replacing their service. A TWC wire will never see the inside of any of my families homes again. Extremely disappointed at this "unloyal" company!
Product
Time Warner Cable Customer Care
#934665
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This is my second time trying to service with Time Warner after 3 months ago my card was charged unauthorized and the company would NOT refund the money back and Customer Care was EXTREMELY rude.Today 10/08/2016 my cable boxes and internet suddenly. So I contact...
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Anonymous
Anonymous

they have literally stolen my patients , I have 4 kids and I constantly have issues with service , billing , boxes not working. And yet I'm constantly getting the run around. ...

1.2
Product
Time Warner Cable Customer Care
#933223
I have been completely taken advantage of and lied to by Time Warner Cable and wonder how many others out there have been treated the same. It comes down to a being billed $24.95/month for a years worth of phone service I didn't receive, hundreds of dollars for a...
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Anonymous
Anonymous

I agree

2.0
Product
Time Warner Cable Customer Care
I didn't like
  • Deceived and charged for services i did not have
#930369

Time Warner Cable Customer Care Review

I told them the week prior that id make a payment on my bill and normally they hold you to it but they cut my service off yesterday after they promised me they give me till the 30th. The customer service is by far the worst ive ever experienced
1.0
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Time Warner Cable Customer Care
#927411
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