Time Warner Cable - The Best

5.0
Details
Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!
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ID
#1683476 Review #1683476 is a subjective opinion of poster.
Location
Goldsboro, North Carolina
Service
Time Warner Cable Customer Care
Reason of review
Good customer service

Time Warner Cable - Lied to and left to twist in the wind

2.0
Details
My cable was not working well and so I called and explained the situation, pixelation, hanging image, sometimes what I call the Max Headroom effect, blue screen, etc. A very nice tech came out on January 2, 2019 and changed some of the connectors saying that they were old. "Okay", I said. Then he said there was static on the line and checked my connection in the "green box" that is in the next yard over. "You have static on the line". "Okay, so what does that mean?" "That usually means there is a cut somewhere". So he laid down a new cable, but he is not the one to bury it. He spent just over an hour here. I asked him just before he left, "So when will someone be out to bury the line?" "I don't know", he said. "Sometimes it can be the next day and sometimes it can take a couple weeks, someone will call you to schedule the appointment". "Okay", I said. The next day I am at my computer in the middle of something at 4:30 PM and suddenly my doorbell goes off. I go and ask who it is, but can't really tell what he said even though there was only a thin pane of glass between us. I asked again and again, I couldn't hear him. I saw the shirt he wearing and stepped out although I wasn't very comfortable doing it. He said he was here to bury the cable. "Right now?", I said. "I thought someone was calling?" "Well yeah, I was going to do it right now". As I took him out back to see where it was, I told him I had been up sick all night, which I was and there were heavy objects in the yard that had to be moved in order to put this line down. I explained that because it's also a tiny yard and there's more work to do in the yard and didn't want it damaged again, so it has to go in a particular place. "I said, I am not really up for this right now and I was right in the middle of something when you showed up. Can we reschedule for tomorrow?" "Let me call my boss", he said. I waited and heard him talking to someone to reschedule. I had to go into the house and so he came and rang the bell again. "Are we OK for tomorrow?", I asked. "Ya, we're all set", he replied and I asked his name, shook his hand and gave him my name. I said thank you and I'll see you tomorrow. Friday came and went. No call, no show. Saturday late morning I called the customer service number for Spectrum/Time Warner. Turns out I was never on the schedule for Friday. I was on the schedule for Saturday. "Okay", I said. "You're sure?" "Yes, definitely" came the reply. While the person was very nice, I was treated to a lecture on how "this isn't how we normally do this". Little did I know I would have to endure the same lecture each time I called. I explained the situation the same each time, including to the fellow that showed up on Thursday. There are 3 locked gates I have to open, no I can't leave them open. One belongs to the neighbor and I have a swimming pool and unlocked gates are liability, we have had numerous issues in the neighborhood and the neighbor on the other side is an issue to say the least. I have a tiny yard. I have more work to do in that yard including installing fence, among other things, so it has to go in a certain spot. There is a large flagstone I have to move because I don't want it broken. I have other large objects that need moving and other things to do ahead of someone coming. I also don't want someone in my yard when I'm not here. Since I am here often all you need to do is tell me which day. Right. I called back about 5 PM. "Well, they work until 8 PM so there's still time". Again with the lecture, again with my explaining. Eight O'clock showed up, the guys did not. I actually called back at 5 minutes to 8, knowing full well they weren't showing up. "Well, we're sorry about that and I am going to escalate this for you, dispatch will call you at 9:30 tomorrow morning". "No they won't", I said. "I'm not taking a call at 9:30 on a Sunday morning. I'd rather not have to deal with this at all on Sunday, especially after sitting here for two days, but it looks like I have no choice. I'll take a call at 11 AM. Right. Eleven AM comes and goes, no call. I call again. "Well, we're sorry about that and they are working the ticket". "How long does it take to work a ticket?, I ask. "Well, yours isn't the only one. They will call you." At that point I asked for a supervisor. She was very nice, just like the rest and escalated it for the third time. Again, I got the, "this isn't how we normally do things lecture". Again, I explained. As it turns out, dispatch called while I was on the phone with the supervisor. I got a rather curt voicemail barking orders at me as to what was expected of me and that they would be out between 8AM and 8PM. Can anyone guess what happened? Right. Absolutely nothing. No call, no show for the third day in a row. To say that I am pissed would be an understatement. I made this easy. I was available. I moved things as soon as I knew they were coming so that there wouldn't be any more delays. I'm am not entirely sure who is responsible here and I'm not out to shoot the messenger. I suspect that dispatch needs to get the chip off their shoulder for one thing. Customers are not a one size fits all and there are circumstances that don't fit the norm. Lecturing us about it will not change that. I was more than willing to work with people here. If you promise something, you better keep your promise. If you can't keep that promise then you better call and say so and rework it. That really isn't difficult, but it does take integrity. I assume that Spectrum/Time Warner wants to have their time valued. Well, I want my time valued too. I just lost 72 hours of my time and that doesn't include any addition time spent in dealing with this. That is time I will NEVER get back. For the record, when I heard from dispatch, albeit snarky, I called to leave a message for the supervisor. Needless to say, I'll be doing that again in a minute. Holy cow Spectrum/ Time Warner really horrible!!! I know a couple people in the media. Perhaps they would like to hear about this experience. I'm quite sure many others have probably gone through the same thing.
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ID
#1442493 Review #1442493 is a subjective opinion of poster.
Location
New Port Richey, Florida
Service
Time Warner Cable Customer Care
Cons
  • Customer service not knowing what to do
Reason of review
Poor customer service
Loss
$72
Preferred solution
Deliver product or service ordered

Time Warner Cable - Typical time warner/spectrum service

1.0
Details
a technician came out. gave me some line about my problem could be the temperature. I told him the time warner person on the phone said my problem sounded like a modem issue. he then swapped out my modem. after installing my modem, he couldn't get it to work with my router. now instead of just poor streaming quality, I had NOTHING.....no streaming and no internet. after spending TWO HOURS fumbling around, he pretty much said he didn't know what to do. while he continued doing nothing, I contacted linksys customer service (something foreign to time warner/spectrum). the linksys technical support help me to get the router working. in the meantime, the time warner guy left without saying a word. for all he knew, I still had no service. I called time warner to complain.....they could care less. i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it......they suck!!! all they care about in if your payment is on time. it just blows my mind the service tech left without knowing if I had service or worse than that caring. I've had bad service before, but this is a whole new level of bad. spectrum sets the bar for bad service to a new low. the bad thing is, they don't care. complaining here is a far as my bad experience will go.
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ID
#1431607 Review #1431607 is a subjective opinion of poster.
Location
Durham, North Carolina
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Time Warner Cable - HOGWASH..AND NOT PAYING, AFTER ..

1.2
Details
Another bill indicating past due, owing $280 for so much terrible customer service and other discrepancies with Oceanic and now, Spectrum saying after we had shut down our cable service even temporarily, after a fire had serious effect and restoration taking over one year, we weren't part of this grandfather thing where we would be able to keep our same service as Spectrum took over. My Mom has that plan. Was it my fault that the fire had me shut down electric, water, and all connections as any homeowner would do? If they cannot understand all of this, then good bye Spectrum within another month after I get some advice.
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ID
#1265223 Review #1265223 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Problems with payment

Time Warner Cable - Hung up when they found out already with time Warner

1.0
Details
Receive a call some listening me to purchase phone internet and Wi-Fi after I inform the person I already had these services and I was paying a higher rate they hung up on me do not call my phone again and once I find another carrier I will switch over
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ID
#1231824 Review #1231824 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service

Time Warner Cable - Internet Bill

My Internet bill haven’t come to my mail box yet. I call the Warner Time Service last week and still waiting on my bill. I am worry my internet Will be shut off because the service are late on my bill. It used to come right on time. Now it seems like something is going on with the service. I hope they can fix the problem on my bill. If my internet bill don’t come on time. It will be shut off and I got the money order. Just waiting to pay $69.75 Before the service trying to charge or increase my bill. - Toni Alexander
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ID
#1227661 Review #1227661 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Problems with payment

Time Warner Cable - DISGUSTING

Today I had my service disconnected like so many others. Could have been totally avoidable had anyone tried to contact me.I am one of the most hard working people that anyone will ever come across. My bills are always paid on time never late nor missed. Well once my service was disconnected naturally I called. I came only to find out that I was told 7 months ago my plan changed. Funny I never changed it. I was told not only did I change it but I put a password as well. No matter what I said the guy on the phone as well as the supervisor absolutely said i in fact did do it and I also knew about it for the past 7 months and didn't pay. So my new bill is $330 why? Because Every month there was a balance and now of course late fees added to that, and naturally they also never received the last payment as well. No matter what I said of how I was never notified of the original change which where the fact thta my plan changed resulting in my bill going from 130 to 160??? Can they just do that? well they did, and unless I wanted service restored and my good name not tarnished I had to pay no matter what? ABSOLUTELY DISGUSTING!!! I disconnected service and will go back.
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ID
#1221957 Review #1221957 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service

Time Warner Cable - The absolute WORST

THE ABSOLUTE WORST. I had an appointment window from 6-7 today. A technician calls me at 5 to say she is almost at my door. So I leave immediately from work to meet the technician (I live just a couple minutes from my work place) and I wait in my apartment. At 6, when she hasn't shown up, I call the number the technician called me from. at 630 I call again and yet again, no answer. An hr and 4 different completely incompetent and unhelpful "customer service" people later, I finally am told that I missed the technician. ARE YOU *** KIDDING ME?!?! Almost 3 hr after the original technician called me I finally am told that I missed her? No one thought to leave a note? Send a message? Call again? They don't even deserve the one star... This is by far the absolute worst company I have ever had the misfortune to deal with. From having to argue to keep my bill the same over and over again for the last 5 years to crap service and poor connection, I cannot wait to be finally rid of this thorn in my side. With the worst customer service in town and being the worst service providers in town, I don't see you guys hanging in much longer. The day this company dies will be a glorious one.
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ID
#1165084 Review #1165084 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service
Preferred solution
Fire your technician

Time Warner Cable - Zero help when you call

1.0
Details
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening or who I could speak to. Just said if I opted for their survey I could voice my complaint there. I told the girl that it was fine I'd contact the FTC instead.
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ID
#1108204 Review #1108204 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service

Time Warner Cable Reviews

  1. 331 reviews
  2. 147 reviews
  3. 48 reviews
  4. 14 reviews
  5. 15 reviews
Time Warner Cable reviews

Time Warner Cable - Terrible

1.0
Details
Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and they told me I needed to return it so I wasn't charged for equipment that I didn't order. Makes no sense. So I go to time warner and wait in line for over an hour just so I can turn in equipment that they sent me "by accident." The sales person at the store told me if I didn't turn it in have have someone sign for it I was going to be charged. Why do I have to go out of my way and waste my time if they messed up. They should help me out for their mistake.
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1 comment
Machele
#1359052

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone.

They have an office in my area with the same nonsense. Their problem is a lack of personnel to handle the number of people waiting.

ID
#1086002 Review #1086002 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Time Warner Cable Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Avoid Time Warner Cable Like the Plague

Apparently deadbeats had an acct at apartment. After 11+ phone calls, with 4+ transfers in most of those, speaking to sales, risk management, internet repair (?!), something mislabeled "customer care," all in repeating succession, AND after faxing very sensitive personal info (including ss#s & lease proving I'm not the deadbeat tenant), they still cannot activate service. Each person on the call creatively made up various information. They did get the fax but it would take time to lift the hold. They did not get the fax. I need to talk to ___. I don't need to talk to ___, I need to start over with sales. And my favorite part. Several calls ended up with a transfer into oblivion, where I was greeted by the message "due to unforeseen circumstances, your call cannot go through at this time." And, from a quick glance at reviews, this is common "customer care" from this company.
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1 comment
Leshaun
#1383955

Wow sorry to read about this experience, no I know I am not alone. I used to work for these guys as a sub-contractor.

They were the best company to work for in my 18 year career. Time Warner treated me well and paid on time with lightening speed. I was a

Time Warner customer for eighteen years. When I first tried to get cable hooked up, I waited three Saturdays in a row ...all day and the guy never came.

When I did get it hooked up it was s- - t from the get go. Eightee years I had Time Warner. I had over eighteen cable boxes changed out three modems and finally had enough. My bill went from $150.00 per month to $180.00.

A whopping increase. This was my excuse to rid myself of Time Warner once and for all. I went to ROKU and life is better. Our cable service and internet stink.

The signal is degraded where connectivity is lost all the time every day. At least I am not shoveling money to Time Warner. Now with ROKU I can activate Time Warner or any other network provider and I can get on-demand if I so choose. I went with Sling, Netflix, and HULU.

There is a portal called PLUTO and everyone should check this out. You can install PLUTO on any device. There are a lot of channels for free. There is a movie icon on the upper left in PlUTO, hit that and there are oodles of free movies.

If you do the 30day trial make sure you add Maddy G TV. There are a lot of really good exclusive shows on there. The more you play with ROKU the more you will discover, and the more you will like ROKU. Time Warner is now called Spectrum.

I call it Speculum. I can't believe the tons of mail they send to us almost every day, addressed to "Valued Customer." They call us and beg us to come back. Now I have the pleasure of telling them to take a long walk off a short pier. I'll never go back to Speculum ever.

Soon there will be "over-build" which will enable me to go with a competitive vendor. I can't wait for that!

ID
#1082763 Review #1082763 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service
Loss
$235
Preferred solution
Let the company propose a solution

Time Warner Cable - Technician over 2 hours late!

So my service with TWC is now Spectrum in my area, but let me tell you my story anyways. I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was only getting approximately 25 MBPS. So, I reset my modem to see if that helped. Well that caused issues due to the stupidity of customer service not transferring my services properly. So, they finally fixed that, and I was still experiencing a huge fluctuation in my speeds. One minute it would be in the 80's, the next it would drop to 25 again. At one point the speed test captured it at less than 1 MBPS. Needless to say, this is a problem. This was on Sunday. So, they scheduled a technician to arrive at my apartment on Tuesday morning, with an arrival time of between 8-9 am. I took the time off work to wait for the tech to arrive. At 8:01 am, I received the automated text that the tech was on his way. Awesome, right? Shortly after 9 am, I found myself on the phone with customer service asking where my technician was. The tech had not updated the order with any notes, so who knows? The customer service rep opened a ticket, verified my phone number, and said I would be receiving a call within the hour. Great, another hour to *** work! So, I waited until 10:30. No tech, no phone call, no anything! So here I am calling customer service AGAIN. This time, there were apparently notes on the order. One saying that they knocked on my door and there was no answer. Well, I can tell you I've been sitting very close to the door since 8. Nobody has knocked on it. Next, they said they left a tag on the door for a cancelled appointment? Nope, no tag on my door. Now another ticket has been opened. Dispatch is supposed to call me. It is currently 11:01 am as I am sitting here writing this and still no phone call, no technician, and I officially have 3 hours of work that I will be making up on my Saturday. Also, let me clarify that my apartment number is very clearly marked. It is B20. The letter represents the building. Even the little plaque outside my front door says B20. You won't go to another building and just see "20" written by the door. There will be a letter. There is no way to mistake one apartment for another, unless you're completely illiterate, and I would hope that somebody coming to mess with my wires and and stuff is not illiterate. Otherwise, I'm in more trouble than I already am. So now, I will continue waiting. And when I don't hear anything by noon, I will be looking into another service, because this is absolutely ridiculous! So now it is 11:31. I decided to look at my email. I received an email at 11:06 that they RESCHEDULED my appointment and the arrival time is between 12-4 pm!!!!!!!! Are you joking???? They were supposed to CALL ME! I'm absolutely done. I don't recommend them to ANYONE!
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ID
#1060380 Review #1060380 is a subjective opinion of poster.
Location
Columbia, South Carolina
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Price reduction

Time Warner Cable - Bad customer service

They are so rude.doesnt know what's the question.keep saying same sentences instead expand it.However you change the question answer is same.everyone is busy for assisting customer but they don't have time for you as a customer Wow such a shame
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ID
#1040958 Review #1040958 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service

Time Warner Cable Customer Care Review

1.0
Details
They are the worst company ever. Will not help customers just keep adding prices. Run away from them as fast as you can. I'm taking my business elsewhere
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ID
#1034331 Review #1034331 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Pricing issue

Time Warner Cable Customer Care Review

1.3
Details
Waiting in a long line to give back Twc their equipment after canceling service. Is there no end to their ingenuity of how to provide bad customer service? Even leaving them is unpleasant.
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ID
#1031364 Review #1031364 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service