Product: Time Warner Cable Customer Care Clear all filters (77 of 77 reviews match)
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THE ABSOLUTE WORST.I had an appointment window from 6-7 today. A technician calls me at 5 to say she is almost at my door. So I leave immediately from work to meet the technician (I live just a couple minutes from my work place) and I wait in my apartment. At 6, when...
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Time Warner Cable Customer Care
#1165084
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Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening...
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1.0
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Time Warner Cable Customer Care
#1108204
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Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and...
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h.kitchener
h.kitchener

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone. They have an office in my a...

1.0
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Time Warner Cable Customer Care
#1086002
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Apparently deadbeats had an acct at apartment.After 11+ phone calls, with 4+ transfers in most of those, speaking to sales, risk management, internet repair (?!), something mislabeled "customer care," all in repeating succession, AND after faxing very sensitive...
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Shuggy1110
Shuggy1110

Wow sorry to read about this experience, no I know I am not alone. I used to work for these guys as a sub-contractor. They were the best company to work for in my 18 year ca...

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Time Warner Cable Customer Care
#1082763
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So my service with TWC is now Spectrum in my area, but let me tell you my story anyways.I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was...
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Time Warner Cable Customer Care
#1060380
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Time Warner Cable - Bad customer service

They are so rude.doesnt know what's the question.keep saying same sentences instead expand it.However you change the question answer is same.everyone is busy for assisting customer but they don't have time for you as a customer Wow such a shame
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Time Warner Cable Customer Care
#1040958
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Time Warner Cable Customer Care Review

They are the worst company ever. Will not help customers just keep adding prices. Run away from them as fast as you can. I'm taking my business elsewhere
1.0
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Time Warner Cable Customer Care
#1034331
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Time Warner Cable Customer Care Review

Waiting in a long line to give back Twc their equipment after canceling service. Is there no end to their ingenuity of how to provide bad customer service? Even leaving them is unpleasant.
1.4
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Time Warner Cable Customer Care
#1031364
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I made an appt last week for TWC to come out this morning at 10:00 to fix a problem that is on their end.I received 4 texts and phone calls over the weekend confirming they are coming....to the point it was annoying. At 9:30 I got a text saying my tech was in route...
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Anonymous
Anon

TWC (now Spectrum) has not really improved much over the years, but the price sure has gone up. I haven't changed anything significant regarding viewing habits and internet u...

Anonymous
Anonymous

Sorry to hear that! Missing appointments and rescheduling are a real and frustrating inconvenience for anyone... this is why we created a tool that can help you turn your frus...

1.0
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Time Warner Cable Customer Care
#1029234
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Never, ever, ever, ever in my life did I think I would ever be singing the praises of Time Warner Cable over any other company, but FOR GODS SAKE SPECTRUM HOW DID YOU MANAGE TO MESS UP TIME WARNER CABLE EVEN FURTHER!!!!!!!!! The 3 month period of outages I had to...
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Anonymous
Anonymous

You're chronically late - either downgrade your services or pay your bill on time. No one cares why you can't pay your bill .

1.4
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Time Warner Cable Customer Care
#1026199
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