Manufacturer: Time Warner Cable Category: Customer Care Clear all filters (72 of 72 reviews match)
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So my service with TWC is now Spectrum in my area, but let me tell you my story anyways.I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was...
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Product
Time Warner Cable Customer Care
#1060380
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I made an appt last week for TWC to come out this morning at 10:00 to fix a problem that is on their end.I received 4 texts and phone calls over the weekend confirming they are coming....to the point it was annoying. At 9:30 I got a text saying my tech was in route...
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Anonymous
Anon

TWC (now Spectrum) has not really improved much over the years, but the price sure has gone up. I haven't changed anything significant regarding viewing habits and internet u...

Anonymous
Anonymous

Sorry to hear that! Missing appointments and rescheduling are a real and frustrating inconvenience for anyone... this is why we created a tool that can help you turn your frus...

1.0
Product
Time Warner Cable Customer Care
#1029234
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Never, ever, ever, ever in my life did I think I would ever be singing the praises of Time Warner Cable over any other company, but FOR GODS SAKE SPECTRUM HOW DID YOU MANAGE TO MESS UP TIME WARNER CABLE EVEN FURTHER!!!!!!!!! The 3 month period of outages I had to...
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Anonymous
Anonymous

You're chronically late - either downgrade your services or pay your bill on time. No one cares why you can't pay your bill .

1.4
Product
Time Warner Cable Customer Care
#1026199
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Time Warner Cable - Bad customer service

#1040958
They are so rude.doesnt know what's the question.keep saying same sentences instead expand it.However you change the question answer is same.everyone is busy for assisting customer but they don't have time for you as a customer Wow such a shame
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Time Warner Cable Customer Care Review

#1034331
1.0
They are the worst company ever. Will not help customers just keep adding prices. Run away from them as fast as you can. I'm taking my business elsewhere
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Time Warner Cable Customer Care Review

#1031364
1.4
Waiting in a long line to give back Twc their equipment after canceling service. Is there no end to their ingenuity of how to provide bad customer service? Even leaving them is unpleasant.
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Time Warner Cable Customer Care Review

#998836
I has a terrible experience I set up bank draft twice and they cot my Internet off...I called to find out whats happening and got a rude and unprofessional employee by the name of Stephon...He was rude and condescending...I am cancelling my service...And find a Company thst is more customer frirndly..
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Called to inquire to if internet ONLY was available at the address to where I'll be moving.I explained in the beginning, I was calling for future reference and would not be moving until May. I also explained that I was under contract still with a satellite provider and...
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1.0
Product
Time Warner Cable Customer Care
#1024102
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I tried calling and was on hold for 40mins.So i drove 45 miles to the Bangor Maine the office. To pay my bill which is so *** difficult to read cuz even if u pay them up to date they are still wanting more...a month ahead ***... the man i talked to Jimmy or Jamie or...
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Time Warner Cable Customer Care
#1020408
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Time Warner / Spectrum is the worst.Their service intermittent, but the worst part is their customer service departments. When moving I found that they did not have stores anywhere near me to return the modem, so they told me to just drop it at a FedEx store, who had...
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1.6
Product
Time Warner Cable Customer Care
I liked
  • When it worked
I didn't like
  • Clueless customer service
#1005913
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Just got off the phone with Time Warner...soon to be Spectrum.After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered'...
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1.0
Product
Time Warner Cable Customer Care
I liked
  • Product
I didn't like
  • Customer service
#1000402
Reply to reviews
What a hassel.1st,appt achedules tech hwre on time then,incorms me that i dont have cable run to my house and he haa to call another crew or reachedule. I said get a crew. Well that did not happen. Ao rescheduled with their call center to be told well why i did not...
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Product
Time Warner Cable Customer Care
#1000094
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Time Warner Cable - Unethical Harrassment
I had been using time warner cable since November 2003. I am moving and cancelled my service in early November. I returned all of my equipment at their store so it could be disconnected. They deleted my account info. The account had been on automatic payment and they...
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1.9
Product
Time Warner Cable Customer Care
I liked
  • When it worked
I didn't like
  • Unethical
  • Unprofessional
#989152
Reply to reviews
Full of horrible people who are incompetent and don't really care for the customer or improving.They are so useless and spineless and won't ever own up to their own mistakes. They'll play nice and try to woo you with their uptight demeanor but if you probe any deeper...
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1.7
Product
Time Warner Cable Customer Care
I didn't like
  • Service
  • Unexpected cancellation of appointment
  • Unacceptable practice to sell more expensive service
#975161
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