Product: Time Warner Cable Customer Care Clear all filters (0 of 84 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Just got off the phone with Time Warner...soon to be Spectrum.After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered'...
Read more
1.0
Product
Time Warner Cable Customer Care
I liked
  • Product
I didn't like
  • Customer service
#1000402
What a hassel.1st,appt achedules tech hwre on time then,incorms me that i dont have cable run to my house and he haa to call another crew or reachedule. I said get a crew. Well that did not happen. Ao rescheduled with their call center to be told well why i did not...
Read more
Product
Time Warner Cable Customer Care
#1000094

Time Warner Cable Customer Care Review

I has a terrible experience I set up bank draft twice and they cot my Internet off...I called to find out whats happening and got a rude and unprofessional employee by the name of Stephon...He was rude and condescending...I am cancelling my service...And find a Company thst is more customer frirndly..
Product
Time Warner Cable Customer Care
#998836
Show
Time Warner Cable - Unethical Harrassment
I had been using time warner cable since November 2003. I am moving and cancelled my service in early November. I returned all of my equipment at their store so it could be disconnected. They deleted my account info. The account had been on automatic payment and they...
Read more
1.9
Product
Time Warner Cable Customer Care
I liked
  • When it worked
I didn't like
  • Unethical
  • Unprofessional
#989152

Time Warner Cable Customer Care Review

Signed up with TWC on a Thrusday and they said they would be out Friday to turn us on at the road side. They never did. Called them Saturday morning said they would be out by 7 pm that night. Sunday morning still nothing. Made an appointment to have them come out on Tuesday at 3pm-4 pm. They come at 12 am when I'm not home! Wtf
Product
Time Warner Cable Customer Care
#984436
Show

Time Warner Cable/Spectrum

Full of horrible people who are incompetent and don't really care for the customer or improving. They are so useless and spineless and won't ever own up to their own mistakes. They'll play nice and try to woo you with their uptight demeanor but if you probe any deeper you'll see the illusion falls apart. The upper management has no intention of providing good service, only keeping the customer and milking them for as much money as they can get for their subpar internet. Don't trust them with your life, or your money, or their false promises. The only thing they are good for is Christmas gag gifts
1.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Time Warner Cable Customer Care
I didn't like
  • Service
  • No technician arrived
  • Incapable of troubleshooting
#975161
Show

Time Warner Cable Customer Care Review

Who does this? Create a service ticket without a reference number? In a conversation with TWC, CUSTOMER'S service created a ticket for the reported issue. A reference number for this ticket would not be available for two days. The good service agent ask us to trust her.
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
Product
Time Warner Cable Customer Care
#967200
Show

Time Warner Cable - WHY?

Living in Hawaii has it's challenges...Time Warner and Verizon are the biggest...If you call and ask that someone else picks up a piece of equipment you will need to send a letter approving them to do so. Even though you have identified yourself and are accepting the responsibility for the equipment they will not allow it....but will mail it to the address, nothing about customer service, having to drive 60 miles round trip to facilitate service. The service really is the worst even over Verizon at least they will be understanding and allow you to find the people that can make a difference, call and ask for someone that could make a difference and they are always in meetings, or just too busy to understand what the customers really need.
Product
Time Warner Cable Customer Care
#952045
Show

Time Warner Cable - Customer Care Review from Charlotte, North Carolina

After finding all these complaints with the TWC/Spectrum billing practices it's amazing that they haven't had a class action lawsuit brought against them. If thousands of similar complaints have been made why isn't there a class action lawsuit against their business practices. Just because they're the only cable company not using satellite dishes it seems they're allowed to get away with unfair business practices. When will someone put a stop to this? I was given the run around speaking to each department = sales, billing, fraud, technical, risk (which is actually collections). Each gave wrong or misleading information. Then they each work separately to give unsatisfactory customer service so the dispute went unresolved because they don't worry about retaining customers since their service doesn't have any competition.
Product
Time Warner Cable Customer Care
#951920
Show

Time Warner Cable - TWC where money is MOST IMPORTANT & customer satisfaction is at the dark bottomless pit!

I am disgusted and appalled at the customer service being provided by TWC. I have been on the phone for 1 hour 18 minutes 42 seconds; 2 overseas representatives and 1 U.S. representative that expressed that she is supposedly the highest level and that there is no other level to escalate beyond her, I guess no one else to assist me. I have been trying to find resolve to my problem and cannot understand at how those reps insist on a solution that I know will not fix my situation. I have been a customer with TWC for four years now and sadly, may have to leave now. I guess money is first (MOST IMPORTANT) and customer satisfaction is at the dark bottomless pit of the barrel. TIME TO SHOP FOR ANOTHER COMPANY THAT ACTUALLY CARES ABOUT ITS CONSUMER/CUSTOMER. I'm sick of the REPEATED SHOWS, CRAPPY INTERNET SERVICE AND FINAL DRAW IS THIS ATROCIOUS CUSTOMER SERVICE!!!!
1.6
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Time Warner Cable Customer Care
I didn't like
  • Lack of solutions suggestions
  • Lack of direct clear explanation by the representative
  • Customer service solution
#945241
Show