Product: Time Warner Cable Customer Care Clear all filters (0 of 84 reviews match)
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Just got off the phone with Time Warner...soon to be Spectrum.After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered'...
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1.0
Product
Time Warner Cable Customer Care
I liked
  • Product
I didn't like
  • Customer service
#1000402
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What a hassel.1st,appt achedules tech hwre on time then,incorms me that i dont have cable run to my house and he haa to call another crew or reachedule. I said get a crew. Well that did not happen. Ao rescheduled with their call center to be told well why i did not...
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Time Warner Cable Customer Care
#1000094
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Time Warner Cable Customer Care Review

I has a terrible experience I set up bank draft twice and they cot my Internet off...I called to find out whats happening and got a rude and unprofessional employee by the name of Stephon...He was rude and condescending...I am cancelling my service...And find a Company thst is more customer frirndly..
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Time Warner Cable Customer Care
#998836
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Time Warner Cable - Unethical Harrassment
I had been using time warner cable since November 2003. I am moving and cancelled my service in early November. I returned all of my equipment at their store so it could be disconnected. They deleted my account info. The account had been on automatic payment and they...
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1.9
Product
Time Warner Cable Customer Care
I liked
  • When it worked
I didn't like
  • Unethical
  • Unprofessional
#989152
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Time Warner Cable Customer Care Review

Signed up with TWC on a Thrusday and they said they would be out Friday to turn us on at the road side. They never did. Called them Saturday morning said they would be out by 7 pm that night. Sunday morning still nothing. Made an appointment to have them come out on Tuesday at 3pm-4 pm. They come at 12 am when I'm not home! Wtf
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Time Warner Cable Customer Care
#984436
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Full of horrible people who are incompetent and don't really care for the customer or improving.They are so useless and spineless and won't ever own up to their own mistakes. They'll play nice and try to woo you with their uptight demeanor but if you probe any deeper...
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1.7
Product
Time Warner Cable Customer Care
I didn't like
  • No technician arrived
  • Unexpected cancellation of appointment
  • Incapable of troubleshooting
#975161
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Time Warner Cable Customer Care Review

Who does this? Create a service ticket without a reference number? In a conversation with TWC, CUSTOMER'S service created a ticket for the reported issue. A reference number for this ticket would not be available for two days. The good service agent ask us to trust her.
2.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Product
Time Warner Cable Customer Care
#967200
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Living in Hawaii has it's challenges...Time Warner and Verizon are the biggest...If you call and ask that someone else picks up a piece of equipment you will need to send a letter approving them to do so. Even though you have identified yourself and are accepting the...
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Time Warner Cable Customer Care
#952045
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After finding all these complaints with the TWC/Spectrum billing practices it's amazing that they haven't had a class action lawsuit brought against them.If thousands of similar complaints have been made why isn't there a class action lawsuit against their business...
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Time Warner Cable Customer Care
#951920
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I am disgusted and appalled at the customer service being provided by TWC.I have been on the phone for 1 hour 18 minutes 42 seconds; 2 overseas representatives and 1 U.S. representative that expressed that she is supposedly the highest level and that there is no other...
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1.6
Product
Time Warner Cable Customer Care
I didn't like
  • Lack of direct clear explanation by the representative
  • Waste of my time
  • Customer service solution
#945241
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