I have been told for months that the DVR box is not working correctly because of some guide issues. So I asked for a new box...they said it wouldn't help the problem.
I also asked about getting a new box based on the information below, since I am able to record approximately 15 hrs of HD.
Question: How many hours of programs can I record with a DVR?
Answer: A Time Warner Cable HD-DVR set-top box can record up to 80 hours of Standard Definition programming and up to 35 hours of HD programming.
I was told that I could not order a new box, that it was the luck of the draw. They could not send a technician with the improved DVR box...I have used their service for over 7 yrs...I am pissed off. Why can't I order the new box? Why can't I record all programs that I have series recordings setup?