So I get activated with the National Guard and sent overseas while subscribing to Time Warner Cable. Knew the activation was coming, so called and cancelled a month ahead of time.
Sure enough, the *** kept billing me while I was gone. I get home from BFE to find a pile of cable bills waiting for me, to include passed due notices and collection agency threats.
I try to call their local office to resolve the issue. Get routed to the national call center in Denver, CO (I live in WV). After an hour on hold, get a supervisor there, who refuses to give me contact info. for the local office, and can't do anything useful herself. Gives me a fax number too, so I can send in my orders. I send in, no response, tic toc.
Call the call center again. Get another supervisor who instant messages the first. They send another e-mail to the local manager who I should've been speaking with all along. Next day, someone from the call center calls me to triumphantly announce that they've knocked $20 off a bill worth hundreds, NONE of which I legitimately owed.
Now I get to contact Base Legal, which I should've done first all along. In trying to save everyone some inconvenience, I only ended up wasting my own time.
BOTTOM LINE: DON'T DO BUSINESS WITH THESE JERKS - THEY HATE VETERANS.
Review about: Time Warner Cable Internet Service.
Monetary Loss: $155.