Product: Time Warner Cable Installation Clear all filters (49 of 49 reviews match)
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We had work done on the TWC wiring in our house- at their initiation and at no cost to us.On the next monthly bill we were charged $59.99 for an upgrade which we did not receive and an additional outlet which was not installed. When I called on Jan. 31, 2017 about it,...
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h.kitchener
h.kitchener

You should never allow TWC or anyone to automatically charge your credit card---or worse, a debit card---for the reason you are complaining. When a company has your card info,...

1.6
Product
Time Warner Cable Installation
I didn't like
  • Three representatives lying to me
#1014025
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Worst customer service experience of my life!!!When service was being installed the technician went to an incorrect address on my street before finding my location, he set my account up under the incorrect address and a completely different name. I never recieved a...
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Time Warner Cable Installation
#928341
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This is the first time I've ever put a review up on the internet. I'm so disappointed in regsrds to what customer service has turned into. I started service 2 months ago. I was told that I could pay my first month's bill when cable/internet was installed and the...
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1.0
Time Warner Cable Buxton, Maine
Product
Time Warner Cable Installation
#821926
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Time Warner Cable Installation Review

#637800
1.0
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Time Warner kept me on the phone to set up service for an 1 hr 29 min. Then when they finally come to setup the service, the tech can't do it. He said he would send a supervisor. A day later no supervisor no call. I called twice and was kept on the cell for over an hour again. The rep said she would all me back 3 hrs ago and I am still waiting.
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Time Warner Cable Installation Review

#604599
Was charged $5 "Live Agent payment fee" when service was SET UP! Technician called to get service turned on and we had to pay first months bill, as required, THEN WAS CHARGED FOR IT!! WTH???
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Time Warner Cable Installation Review

#529074
Worst in customer service. I was on hold for more than 1 hour . Scheduled a tech tech to come 2 weeks after installation to resolve problems. HORRIBLE. Company!!!
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Time warner was promising dates about when a tech would come out to install my services and when the day got here (which i had to wait 4 days for) they rescheduled my appt for another 2 days later after they came to my house and sat outside and didnt even attempt to...
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Time Warner Cable Installation
#795617
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Started having issues with the internet on Jan. 5th. Was told on Jan. 6th a new line needed to be installed and supervisor would be out on Jan. 7th. Jan 7th: NO SHOW #1. Called TWC on Jan. 8th: was told someone would be out at 5pm that day....NO SHOW #2. Technician...
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1.4
Product
Time Warner Cable Installation
I didn't like
  • Being lied to
  • No shows
  • Speaking to someone overseas instead of in the us
#773577
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A few days ago I put in an order and they told me my one time payment was $14.95 installation and they then try billing me $80.00. I go back and forth with them and they tell me my installation date is the 14th at 9 am. I confirm that I pay the money on the 14th today...
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1.3
Product
Time Warner Cable Installation
I didn't like
  • Random price surging
  • Customer service
#694002
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Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone...
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1.0
Time Warner Cable Stevenson Ranch, California
Product
Time Warner Cable Installation
I didn't like
  • Customer service
  • New service
  • No problem solving skills
#693077
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Upon having Time Warner Cable installed, I had to pay 122.94. I was supposed to have free installation so I had assumed that the 122.94 was for the first month, 4 days later I'm getting a bill for 189.86 due in 4 days, I call and was told the 122.94 is a "service fee"...
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3.4
Product
Time Warner Cable Installation
I liked
  • Channels
I didn't like
  • Problem with registration
#690747
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Called to have seasonal basic service set up at our summer cottage. It began with a very positive conversation with the Rep Dave. The day before service was to be installed Dave called and said we needed to have 158.00 upon install the next day. My husband took the...
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Anonymous
Anonymous

Time warner is FULL OF ***!!

1.0
Time Warner Cable Dexter, New York
Product
Time Warner Cable Installation
I didn't like
  • Entire experience
#689209
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The moment I said to the TWC customer service rep "I wish I could break my apartment lease just so I could move out and not be forced to get TWC," I knew I was over it. I've had a technician LIE twice this week about showing up to install services at my apartment and...
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1.0
Product
Time Warner Cable Installation
#687031
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