Product: Time Warner Cable Internet Plan Clear all filters (13 of 13 reviews match)
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I wasn't surprised to find out that although it was well-known that Spectrum bought Time Warner Cable, they didn't tell me that I had to affirmatively call a 1-800 number to actually switch my internet service under Spectrum...and that I was still being billed for the...
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Time Warner Cable Internet Plan
#1191845
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I disconnected services after paying a bill in full.I turned in the equipment prior to the end of that same month. I then received a final bill which I tried to contact and no one could answer my questions. I then called a final time and was informed that my balance...
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Time Warner Cable Internet Plan
#1080508
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On april 27th, I returned all my cable boxes. I decided to keep the internet service. I asked them how much would be my monthly payments. Customer service said it would be $44.99 per month, because I already have the modem. The bill for May says my monthly payment is...
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1.0
Product
Time Warner Cable Internet Plan
I didn't like
  • Have to lie to customers to keep business active
#1055041
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I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened.when I call in to Spectrum they tell me that they don't...
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Anonymous
Anonymous

Or you can report to FCC

Anonymous
Anonymous

Or even better..... demand a refund! We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! D...

2.7
Product
Time Warner Cable Internet Plan
I liked
  • When they were honest
#1027143
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Time Warner Cable Internet Plan Review

Only have internet through twc. My bill instead of being 49.99 has jumped up to 112.64 and sometimes more. Have called several times to ask and they say i will be credited. Then the next month its the same. Be very careful with twc and pay close attn to your bill!
Product
Time Warner Cable Internet Plan
#968473
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Worst place ever.Made me pay almost $700 at the begining of the year just to get service and my service finally gets cut off because i fell behind on my bills. Paid $306.52 to get my service back and an hour and a half before my reinstallation time they call me and say...
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Miss Betsy
Anonymous

You are a lousy customer who doesn't pay his bills and you knew your wife owed money so got service in your name only to screw your own account up as well. Don't expect to be ...

1.0
Product
Time Warner Cable Internet Plan
#957028
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TWC has been suffering daily outages for our area lately.This eats directly into our pocket as my wife works from home and is responsible for data down-time. We contacted technical support to see if there was any information on a resolution or even a reason for the...
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1.8
Product
Time Warner Cable Internet Plan
I didn't like
  • Excessive outages poor peak-time bandwidth far below advertised
#946030
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At our home we only have the Time Warner Internet.Noticed our bill slowly increasing over time from $60.00 to $80.00 this past bill cycle. I called customer service to inquire only to be told that "your bill amount has increased because you asked for an upgrade." I...
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Product
Time Warner Cable Internet Plan
I didn't like
  • No solution to simple task
#872129
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TWC has an arbitrary billing system. Once a year, without warning they boost your cable bill claiming you were on some "special" plan and it ran out. So you call to complain, and they put you on a "similar" plan for about the same cost. Now this year it happened again,...
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Monmouth, Maine
Product
Time Warner Cable Internet Plan
I didn't like
  • Pricing policies
#750237
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When I signed up for Time Warner Cable a couple years ago I enrolled in Auto Pay. After that I never really worried about my bill, knowing that it would be paid automatically. Well, due to a problem with internet service to my home I was able to receive a credit on...
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Time Warner Cable Internet Plan
#550363
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