Manufacturer: Time Warner Cable Category: Internet Plans Clear all filters (9 of 9 reviews match)
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I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened.when I call in to Spectrum they tell me that they don't...
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Anonymous
Anonymous

Or even better..... demand a refund! We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! D...

Anonymous
Anonymous

Tell Spectrum you're taking them to Small Claims Court - then do it. You will win !

2.7
I liked
  • When they were honest
#1027143
Reply to reviews
Worst place ever.Made me pay almost $700 at the begining of the year just to get service and my service finally gets cut off because i fell behind on my bills. Paid $306.52 to get my service back and an hour and a half before my reinstallation time they call me and say...
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Anonymous
Anonymous

You are a lousy customer who doesn't pay his bills and you knew your wife owed money so got service in your name only to screw your own account up as well. Don't expect to be ...

TWC has been suffering daily outages for our area lately.This eats directly into our pocket as my wife works from home and is responsible for data down-time. We contacted technical support to see if there was any information on a resolution or even a reason for the...
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1.8
I didn't like
  • Excessive outages poor peak-time bandwidth far below advertised
#946030
Reply to reviews
At our home we only have the Time Warner Internet.Noticed our bill slowly increasing over time from $60.00 to $80.00 this past bill cycle. I called customer service to inquire only to be told that "your bill amount has increased because you asked for an upgrade." I...
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I didn't like
  • No solution to simple task
  • Terrible customer support
#872129
Reply to reviews
TWC has an arbitrary billing system. Once a year, without warning they boost your cable bill claiming you were on some "special" plan and it ran out. So you call to complain, and they put you on a "similar" plan for about the same cost. Now this year it happened again,...
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I didn't like
  • Pricing policies
#750237
Reply to reviews
When I signed up for Time Warner Cable a couple years ago I enrolled in Auto Pay. After that I never really worried about my bill, knowing that it would be paid automatically. Well, due to a problem with internet service to my home I was able to receive a credit on...
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I hope to be able to give TWC ZERO stars! For the second time, they have cut our line and capped it off BY MISTAKE! We have the internet/phone/cable bundle. So for 2 days, we were without any service. To make matters worse, when I called to get a tech out here...
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they are now billing me 40 dollars per month, of which, they do not even have a plan for a 40 dollar a month payment. No change in service still 15mbs and slow uploads. Pie in your face because now they have the same service for 34.95 per month. It seems that they will...
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prblmslvr
prblmslvr

Juts like with credit cards, every company that deals in services has a retention department! Call threatening to cancel and they will look at a new promotion for you

I recently had an Area Manager from Time Warner Cable call me and inform me that I could upgrade my Internet Only service to a Tri Bundle deal (for only $99 a month) and get the first month for free and cancel it at any time in that month, with no cancellation costs. I...
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