Not resolved

I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened.when I call in to Spectrum they tell me that they don't see where I have made any payments for $91.+ dollars but they can tell me what I started out paying in 2003.

??? I talked to a customer service rep and a billing rep and neither couldn't tell me anything about why my bill would jump up an additional $26.09 a month. After being on the phone with the billing rep for more than 10 minutes he told me that my bill was $59.99 plus tax which makes sense because I was paying $65.00 up until a few months ago. So how is it that my internet bill is $91.+ dollars??_ They couldn't ever explain to me why.

I asked him for a rundown of my bill plus any taxes or additional fees and he wasn't even able to tell me. They can't explain how I owe a bill but they know that I owe a bill. They could see in their system and tell me that I have been a TWC customer since 2003 but can't explain to me my billing in the current year 2017. It just doesn't make sense.

They cut off my service and it will stay off until they correct my bill.Spectrum throwing everything on TWC like they don't have any responsibilities but if that is the case then once Speectrum took over all of our bills with them should have started at $0.

Review about: Internet.

I liked: When they were honest.

Review #1027143 is a subjective opinion of a user.

Billing Practices
Advertised vs Delivered
Product or Service Quality
Value for money
Customer service
Style and Design
Price Affordability
Discounts and Special Offers
Coverage Area
Reason of Review / Monetary Loss Pricing issue / $10000
Preferred solution Full refund

Had an Experience with Time Warner Cable?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Or even better.....demand a refund!

We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! David's system helps you submit a claim to demand a refund or file an FCC complaint. It only takes 2 minutes!

We would take a percentage off the refund, but our clients get $860 refunded on average, and it does work! If you are in NY, I think David can help you.

Hope you try it!Here's the link for SendDavid: http://bit.ly/2oKbCJc

New York, New York, United States #1309132

Tell Spectrum you're taking them to Small Claims Court - then do it. You will win !

You May Also Like

Acn Phone Service Review Acn "They are horrible ...even if you pay them..half the time the phone doesn't work and then they send you threatening..." Read more Time Warner Cable Cable Tv Service Review Time Warner Cable "I have never paid $70 a month for THE worst cable ever!!! I am constantly getting interruptions in my service and now they say they will be cutting 13 channels..." Read more Asurion - Unauthorized charges to my account Asurion "On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38..." Read more Rise Broadband - How bad can they get? Rise Broadband "Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often..." Read more Party City - Awful customer service and cheap products Party City "Be careful when shopping at #PartyCity. They do not accept returns without a receipt or even offer store credit for unopened products. In addition, I purchased an overpriced jumbo ice..." Read more Cruisemiles - Uploads for Clarification Cruisemiles "Now allegations of fraudulent action by Mr Lester have been proved false, I have been asked to release from file information relating to the accountant of Cruisemiles who was sentenced..." Read more 2 boxes of original flavor honey maid graham cracker all crushed up!!! Honey Maid "I bought a box of honey maid graham crackers on 6/9/17 as a COOKIE snack for my kids..which were more of crushed graham crackers...which was Very Very messy!!! They love..." Read more East Coast Concrete - Beware! East Coast Concrete "Beware! A company that you will soon see in the news for all the consumer complaints. Owner Josh is very personable and will tell you everything you want to hear...." Read more