Product: Time Warner Cable Internet Service Clear all filters (0 of 299 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I called in asking for help about my account. A service rep name "Cantrell ext 4347" refused to transfer me directly to a supervisor to help me on my service issue and transfered me to a non service hour extension that disconnected me. "Cantrell"...
Read more
Anonymous
Maryam Sadri zadeh

My name is Maryam Sadri zadeh from Iran Mashhad

Anonymous
Maryam Sadri zadeIran

I love Mc Donald\'s but I didn\'t have a good McDonalds in turkey in taksim ave.every thing was terrible.we had very very bad food and bad French frieze and every where was di...

Product
Time Warner Cable Internet Service
#137210

Time Warner Cable Screws Veterans

I got activated with the National Guard and sent overseas, and these *** ignored my call to cancel service - said they'd shut it off, but kept charging me. Illegal as per the Soldier & Sailor's Relief Act. Had to get a base lawyer involved, after NONE of their personnel were willing to help. They don't even provide contact information for their local office - got routed to a call center. Even after they admitted culpability, THEY STILL TRIED TO CHARGE ME AT A SLIGHTLY REDUCED AMOUNT. These dirtbags don't deserve your service - they sure didn't deserve mine. If there are any alternatives to Time Warner in your area, take them - couldn't be worse. If there aren't, get a library card. God bless
Product
Time Warner Cable Internet Service
#135902
Show
So I get activated with the National Guard and sent overseas while subscribing to Time Warner Cable. Knew the activation was coming, so called and cancelled a month ahead of time. Sure enough, the *** kept billing me while I was gone. I get home from BFE to find a pile...
Read more
Anonymous
Donna Parrish

I agree that Time Warner hates Veterans. My phone service was dead,so I used my cell to call TW and report the outage. They promised that a tech would come out 8:00-11:00 Am S...

Product
Time Warner Cable Internet Service
#134105
Our Cable TV and High Speed Internet went out of service on 8/11/2008 at about 9:00 p.m. So I tried to reset the boxes before calling, but it did not work. I called Time Warner Cable at 1-877-772-2253 and went through all the automated prompts. I was finally connected...
Read more
Anonymous
Disgruntal Employee

I work for time warner and i will tell you that all you people in california make my job a living *** calling in and crying about the dumbest issues *** its just cable are you...

cong.nguyen
cong.nguyen

this is ridiculous. please check my post to see how this \"Cantrell\" performed a 100% out of 100% worst rating customer service. TW no doubt has people working there and d...

Product
Time Warner Cable Internet Service
#131155

Time Warner Cable - Time Warner Internet Service

I can truly relate to the previous complaints on Time Warner customer service! Last Wednesday, 4/16 I called because my internet stopped working. They ran diagnostics and found that I had to have a service appointment. Of course, the earliest possible date is Monday, 4/21/08. Someone called me Saturday to confirm that I was still having the internet problem - I said Yes! On 4/21/08 my service appt. is between 1pm - 5pm. I called around 2pm to see when they might be coming. I was then informed that my appointment was Cancelled by the Technican who reported that issue was an outage problem and it has been fixed. However, no one bothered to call and ask. They put me back on the service appt. list for 4/21/08 by now it is 4pm so i have to wait now until 8pm. The technican comes an hour after I get off the phone. He comes and informs me the issue is with my neighborhood - no internet lines working and maintenance have to come fix the lines. Great! I call back later on that evening to see if that was done yet or when it would be done. Customer service has No Idea about what the technician told me. He said he would take all information down and schedulee a maintenance call first thing today. Now it is 4/22/08 Time Warner rep calls me this morning to schedule confirm a service appointment. So then I had to explain to him that it should be a maintenance call not service call. He was suppose to call me back when completed. It is still not done. if this is Not resolved by tomorrow I will be canceling my services. The lack of communication between technican center and call center horrible. I am telling one center what the other told me. It's like being the go between for two arguing kids.
Product
Time Warner Cable Internet Service
#118695
Show
On Tuesday, April 15, 2008 a Time Warner representative came to our home to install the digital telephone modem which would also provide our internet service. My husband observed an insect walking on the modem box and asked what it was and the employee seemed dazed...
Read more
Anonymous
12317823

\"In the meantime, cockroaches of all sizes and ages are in our home study\" How do you know how old the roaches are? This made me laugh so much...and the description of t...

Anonymous
frat house

\"In the meantime, cockroaches of all sizes and ages are in our home study\" How do you know how old the roaches are? This made me laugh so much...and the description of t...

Product
Time Warner Cable Internet Service
#118497
I signed up for Warner Cable Internet service. They installed the modem on March 28th. It did not work. Part of their problem is that their cable repairmen, and their tech service is 2 separate units, which do not work together, and do not know what each one is doing....
Read more
Anonymous
Gary

Can someone PLEASE tell me why Time Warner is the only cable company in Akron? Something shady is going on around here, because they have a monopoly, often have terrible servi...

Anonymous
SuxTWC

Don\'t feel bad.... I live in Lorain County, and I have been having problems since 2005. They advertise a average of 7mbps speed. They have came out and replaced my cable, mod...

Product
Time Warner Cable Internet Service
#118160
time warner - S - from on the phone customer service to the contracters that comes to your house to install the service and after they arrive you open the door for them with a cheer they ready to change your appointment and reschudle is #1 in the book and then you try...
Read more
Anonymous
Tina

That is not true. Time Warner customers are their number one priority. that is why we have serice centers through the metroplex. i work for a time warner in the dallas area. a...

Product
Time Warner Cable Internet Service
#111872
has anyone out there ever had a decent experience with time warner? i have never called in to their customoer sevice without being on hold for at least 10 minutes. And am transferred at least 3 times every time I call. I moved in June and it is now January and my bill...
Read more
Anonymous
Tracy

Time Warner Cable is Horrible!!! The worst customer service ever, I do not want to speak with someone in Costa Rica who can barely speak english and offers no assistance!! I\'...

Anonymous
Eric

I work for Time Warner. Just want to say sorry for keeping you on hold so long. As a tip--try not to call on Monday\'s as they tend to be the busiest of all days. We\'re mo...

Product
Time Warner Cable Internet Service
#109945