Product: Time Warner Cable Internet Service Clear all filters (0 of 299 reviews match)
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Time Warner Cable internet is a joke
We switched over to Time Warner Cable recently for some reason, it might have been because it was slightly cheaper than the internet we had before. Anyways, as soon as we get it, the internet starts going out. And I'm not talking like twice a week, I'm talking like...
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SSR_Odysseus
SSR_Odysseus

FYI, I did not mean to give the 5 out of 5 stars. My real rating is 1 out of 5 stars

Product
Time Warner Cable Internet Service
#881075
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Why am I paying $60+ for this terrible Internet service again?Please tell me there is a better solution. I live an hour 1/2 from NYC, in a college town, two blocks from the university (I.e. Not remote!) and I can't watch a 3 min today show video on my phone 25 ft from...
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1.1
Wallkill, New York
Product
Time Warner Cable Internet Service
#873015
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The absolute worst.Time warner is brutal. Channels freeze Internet works when it wants. It is a total waste of money. Get Hulu for $9.99.Just get rid of time warner they are a joke
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Anonymous
Anonymous

Without more information about what your problem actually is, what you've done to attempt to alleviate it, AND what TWC has found in their attempts to help you... your comment...

1.0
Product
Time Warner Cable Internet Service
#869148
Reply to reviews
TWC is famous for starting your service and then...on a monthly basis...you will start to notice creeping surcharges on your bill.It's never a lot. Just a few cents here and a few cents there. Small penny charges which they say are Taxes and Gov't fees and out of their...
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1.4
Product
Time Warner Cable Internet Service
I liked
  • Internet speed and stability
I didn't like
  • Remote charges i mean come on its paid for by now
  • Set top box charge come on its paid for by now
  • Contanst increase in billing charges
#868809
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When I moved into my newly built home, I called Time Warner to get internet service since this was the provider on my street & my next door neighbor had it. They told me they could definitely get me internet services & they set up a date. However they did not should...
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Anonymous
Anonymous

Although that person keeps dropping the office of the president info, they will not help. Your survey showed you are not readily serviceable. The 1st rep you spoke to should n...

Anonymous
Anonymous

You should call 212-364-8300, option 2.twc.cotp@twcable.com remains the email address.The number goes straight to the customer care advocates in the TWC Office of the Presiden...

2.5
Freeville, New York
Product
Time Warner Cable Internet Service
I liked
  • Fast internet service
  • Great bundle deals
  • No contracts
I didn't like
  • Made promises for internet service that were untrue
  • Service not available as promised
  • Did not contact me to tell me my location was unserviceable
#863438
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I switched from DirectvTv tonTime Warner because ofnthenpromises they made us. When they delivered, we didntbgetbthe Whole House Dvrbwe thought we were getting so we could record in one room but could not watch the recorded shows in the other room. We cancelled 3 day...
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Anonymous
Anonymous

Ignore the person posting the Office of the President info, they will not help with everyday issues like this since that is NOT what they are there for. After reviewing accoun...

Anonymous
Anonymous

You should call or email212-364-8300, option 2.twc.cotp@twcable.com remains the email address.The number goes straight to the customer care advocates in the TWC Office of the ...

1.0
Product
Time Warner Cable Internet Service
I liked
  • Complete nightmare
I didn't like
  • Customer service lies to you
  • I feel as though i have been taken advantage of by this company
  • Price gouging the poor
#851707
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I have absolutely nothing good to say about Time Warner Cable. I live here in Cincinnati, Ohio. First of all, your customer service people are very arrogant and not friendly at all. They argue with you and wont work with you when you want to lower your cable rate if...
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1.0
Product
Time Warner Cable Internet Service
#848288
Reply to reviews
This is for a business and our internet has been spotty in and out for 3 days.A repair technician came out yesterday and wanted to leave right away saying it was a power strip. We unplugged the power strip and plugged directly into outlet. Still experiencing the same...
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1.7
Product
Time Warner Cable Internet Service
I liked
  • Technician
I didn't like
  • Instability of service
  • Technical suppport
  • False promise
#847264
Reply to reviews
Perfectly sunny day, not a cloud in the sky and the net has gone out every few minutes for no reason at all.I cant do anything. In the time its taken me to write this review the Ive had to wait for the net to come back on at least four times. I can tell the internet is...
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1.0
Product
Time Warner Cable Internet Service
I liked
  • Internet speed when it works
I didn't like
  • Customer service not knowing what to do
#846552
Reply to reviews
I've had inconsistent internet from Time Warner for roughly 18 months, this is where the Internet will cut off randomly.After 6 visits by technicians the problem is still present. The cable and phone work perfectly, just the Internet service is subpar. I called to...
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3.6
Kingstree, South Carolina
Product
Time Warner Cable Internet Service
#845869
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