Product: Time Warner Cable Internet Service Clear all filters (0 of 299 reviews match)
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Time Warner Cable internet is a joke
We switched over to Time Warner Cable recently for some reason, it might have been because it was slightly cheaper than the internet we had before. Anyways, as soon as we get it, the internet starts going out. And I'm not talking like twice a week, I'm talking like...
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SSR_Odysseus
SSR_Odysseus

FYI, I did not mean to give the 5 out of 5 stars. My real rating is 1 out of 5 stars

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Time Warner Cable Internet Service
#881075

Time Warner Cable Internet Service Review from Wallkill, New York

Why am I paying $60+ for this terrible Internet service again? Please tell me there is a better solution. I live an hour 1/2 from NYC, in a college town, two blocks from the university (I.e. Not remote!) and I can't watch a 3 min today show video on my phone 25 ft from my brand new router, that I'm renting btw for $10/month from these jag balls. Time warner= crooks of the most obvious sort. Time warner sucks A** and if u can find a better alternative, by all means do and get me away from these crooks with the worst service possible.
1.1
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Wallkill, New York
Product
Time Warner Cable Internet Service
#873015
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The absolute worst.Time warner is brutal. Channels freeze Internet works when it wants. It is a total waste of money. Get Hulu for $9.99.Just get rid of time warner they are a joke
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Anonymous
Anonymous

Without more information about what your problem actually is, what you've done to attempt to alleviate it, AND what TWC has found in their attempts to help you... your comment...

1.0
Product
Time Warner Cable Internet Service
#869148

Time Warner Cable - Creeping costs

TWC is famous for starting your service and then...on a monthly basis...you will start to notice creeping surcharges on your bill. It's never a lot. Just a few cents here and a few cents there. Small penny charges which they say are Taxes and Gov't fees and out of their control. So be prepared peasants. Not only do these cable/internet organizations divide up their territories so you are limited in your choices of providers, but they slowly nickel and dime you to death. TWC is the famous for this so if you decide to go with them....get ready to be slowly ripped off....month after month.
1.4
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Time Warner Cable Internet Service
I liked
  • Internet speed and stability
I didn't like
  • Set top box charge come on its paid for by now
  • Remote charges i mean come on its paid for by now
  • Contanst increase in billing charges
#868809
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When I moved into my newly built home, I called Time Warner to get internet service since this was the provider on my street & my next door neighbor had it. They told me they could definitely get me internet services & they set up a date. However they did not should...
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Anonymous
Anonymous

Although that person keeps dropping the office of the president info, they will not help. Your survey showed you are not readily serviceable. The 1st rep you spoke to should n...

Anonymous
Anonymous

You should call 212-364-8300, option 2.twc.cotp@twcable.com remains the email address.The number goes straight to the customer care advocates in the TWC Office of the Presiden...

2.5
Freeville, New York
Product
Time Warner Cable Internet Service
I liked
  • No contracts
  • Great bundle deals
  • Fast internet service
I didn't like
  • Wanted me to pay 36500 dollars for construction
  • Made promises for internet service that were untrue
  • Did not show up for scheduled appointment
#863438
I switched from DirectvTv tonTime Warner because ofnthenpromises they made us. When they delivered, we didntbgetbthe Whole House Dvrbwe thought we were getting so we could record in one room but could not watch the recorded shows in the other room. We cancelled 3 day...
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Anonymous
Anonymous

Ignore the person posting the Office of the President info, they will not help with everyday issues like this since that is NOT what they are there for. After reviewing accoun...

Anonymous
Anonymous

You should call or email212-364-8300, option 2.twc.cotp@twcable.com remains the email address.The number goes straight to the customer care advocates in the TWC Office of the ...

1.0
Product
Time Warner Cable Internet Service
I liked
  • Complete nightmare
I didn't like
  • Raising price
  • Customer service lies to you
  • Deceptive promotions
#851707

Time Warner Cable Internet Service Review from Cincinnati, Ohio

I have absolutely nothing good to say about Time Warner Cable. I live here in Cincinnati, Ohio. First of all, your customer service people are very arrogant and not friendly at all. They argue with you and wont work with you when you want to lower your cable rate if your promotion is up. All you guys do is keep raising my bill exorbitantly and there is no justification for it. I think its ridiculous I have to call every time to lower my d*mn bill. Then, the service itself is another issue. I never get the internet speeds I pay for and you supposedly upgraded my area? My internet will just drop out at random and it affects all of my devices. Streaming is not smooth at all. You guys aren't improving for the better, you are getting worse. My cable is going out frequently even in good weather. The picture quality is poor especially on the 720p channels. It looks like analog tv! There is frequently pixelating and squares in the picture. Its time to get rid of you guys and get satellite. Im tired of your continued poor service.
1.0
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Time Warner Cable Internet Service
#848288
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Time Warner Cable - Internet Service Is The Worst!!

This is for a business and our internet has been spotty in and out for 3 days. A repair technician came out yesterday and wanted to leave right away saying it was a power strip. We unplugged the power strip and plugged directly into outlet. Still experiencing the same problem and now we can't get anyone to return. They promised me a technician would be here before 9am this morning, its now 2pm and still no one. I have called twice already with the same story. Someone will be there.... Urghhhh I just want to tell everyone how bad the service is!!
1.7
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Time Warner Cable Internet Service
I liked
  • Technician
I didn't like
  • Not getting what i was promised
  • Instability of service
  • Sucks
#847264
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Perfectly sunny day, not a cloud in the sky and the net has gone out every few minutes for no reason at all.I cant do anything. In the time its taken me to write this review the Ive had to wait for the net to come back on at least four times. I can tell the internet is...
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1.0
Product
Time Warner Cable Internet Service
I liked
  • Internet speed when it works
I didn't like
  • Customer service not knowing what to do
#846552

Time Warner Cable Internet Service Review from Kingstree, South Carolina

I've had inconsistent internet from Time Warner for roughly 18 months, this is where the Internet will cut off randomly. After 6 visits by technicians the problem is still present. The cable and phone work perfectly, just the Internet service is subpar. I called to request a refund for a years worth of below quality service(refund for the Internet portion and router, both of which don't perform their jobs to satisfaction). After trying to using this logic with the customer service reps(who were pleasant but bewildered) I was told this refund was possible and that their manager would call me back to confirm......and I've been waiting a month for that call back. After taking 6 half days off work to meet technicians along with repeated overages on my wireless bill to compensate for time warner Internet outages, I believe a full refund for 12 months is on the low side of what should be repaid. Can someone from Time Warner give me a specific person to contact to bring this matter to a mutually desirable conclusion before I have to cut Time Warner loose?
3.6
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Kingstree, South Carolina
Product
Time Warner Cable Internet Service
#845869
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