Manufacturer: Time Warner Cable Category: Internet Services Clear all filters (289 of 289 reviews match)
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They are terrible!!!They are constantly adding new charges and increases on my monthly bill. When i recently moved i called 2xs prior to moving when i was finally in the new house it took days before the services got started bc someone messed up something in the...
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Time Warner Cable Internet Service
#1084766
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Customer for nearly 30 years.They shut me off as I asked for a FIVE DAY extension which was denied. They are now holding my phone number (which I brought with me to them) captive. They have denied portage unless I pay past due, reconnect and current bill (for service I...
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1.0
Product
Time Warner Cable Internet Service
#1027654
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I admit I was two days late paying my internet bill.They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the...
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1.0
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Time Warner Cable Internet Service
I liked
  • Time warner
I didn't like
  • Spectrum
#1014162
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Time Warner Cable Internet Service Review

#1027664
1.0
Details
I've had Time Warner for years but my bill was $160 for cable and internet. I went to the local store and they reduce my bill by $60! Then after a year it went back up to $130. All the up and down with pricing and no changes in services. I'm tired of the price game. Canceling services.
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Time Warner Cable Internet Service Review

#993145
2.4
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For the majority of every month my internet speed is so slow, I can't do anything with it. I've complained and they've switched the routers. Complained some more and ended up buying my own router. STILL the issue persists. I'm tired of paying money for something that doesn't work. *** TIME WARNER!!
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Time Warner Cable Internet Service Review

#990666
1.1
Details
Internet continuously goes out. I have contacted TwC 4 times since Christmas. A technician came at the second device call & laid a new temporary cable. When I called today, the rep put me on hold & never came back to the phone. I was inquiring about internet going out yet again & when someone would be out to lay the new permanent line.
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Time Warner Cable Internet Service Review

#941621
2.4
Details
I have lived all over the country and never had as many problems with cable as I have with Time Warner. My cable goes out several times a month and I've had them out 4 or 5 times in two years. If that's not bad enough they are making me wait 2 days before they come out. I have kids that need the internet for school. This just unacceptable. Time to cut them loose.
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I have high speed, expensive internet service in the middle of town that works about half the time.I have had their techs here probably 15 times to fix the problem throughout the last two years. They come in and tell me what the last guy missed or didn't do and tell me...
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Anonymous
Same Story

I have had the same type of issue, unreliable service for way too long. I can only hope Spectrum does a better job, because TWC has consistently let down the consumer.

Product
Time Warner Cable Internet Service
#1000017
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I began service with TWC in Feb of 2016.I was very happy with the service and customer care. Then came Spectrum. Since the acquisition, merger, or whatever they're doing... Service levels and customer care have TANKED. I have had intermittent issues with TWC service,...
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Anonymous
Anonymous

I live in NYC and have the same problem with the Internet becoming so slow it gets a D and F rating for the US and World on Speedtest.net! I am in Manhatttan New York and it g...

1.4
Product
Time Warner Cable Internet Service
I didn't like
  • Spectrum completely ruining my isp
#987057
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i recently came back to TWC because i heard so much about their NEW super fast Ultimate 300 upgraded internet.Now if i gave them partial payments instead of paying my whole bill,eventually i would be cut off from service. So why is it okay for them to give me partial...
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Anonymous
Anonymous

Same issue except I can't afford anything over 15 mbs. It gets so useless I don't even understand why I'm paying for something that I can't even use.

2.8
Product
Time Warner Cable Internet Service
#984301
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I moved into my town home back in August.I have had constant outages due to "wiring problems"; both in the home and street. A supervisor came out less than 2-weeks ago and told me the weather can cause issues but took steps to correct it. Here I am again on the line to...
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2.8
Product
Time Warner Cable Internet Service
I liked
  • Fast internet service
I didn't like
  • Constant outages
#974553
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I truly don't understand how this company stays in business with the absolute poor service that they provide it is simply a monopoly that we have to use this horrible service both cable and internet we call Daily about the lack of any type of continual service and they...
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1.0
Product
Time Warner Cable Internet Service
#956104
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I have had months of problems with Time Warner's cable and internet... after being with them for over 30 years. - Internet constantly failing... so we drove across town to get a new Modem. It didn't work, and they took 3 days to come fix it. Ran new line... still...
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2.4
Product
Time Warner Cable Internet Service
I liked
  • Installer was great
I didn't like
  • Always have missing channels
#954634
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If I had ANY choice whatsoever, I would pay to leave TWC.When it works, it's great. But.... Internet drops every 10-15 minutes for a minute or so causing EVERYTHING to reboot. Streaming movies, music, microcell ... Forget VPN and work from home. Replaced modem and...
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2.1
Product
Time Warner Cable Internet Service
#950506
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