Manufacturer: Time Warner Cable Category: Internet Services Clear all filters (98 of 98 reviews match)
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I admit I was two days late paying my internet bill.They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the...
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I have high speed, expensive internet service in the middle of town that works about half the time.I have had their techs here probably 15 times to fix the problem throughout the last two years. They come in and tell me what the last guy missed or didn't do and tell me...
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Anonymous

Same Story I have had the same type of issue, unreliable service for way too long. I can only hope Spectrum does a better job, because TWC has consistently let down the consumer.

I began service with TWC in Feb of 2016.I was very happy with the service and customer care. Then came Spectrum. Since the acquisition, merger, or whatever they're doing... Service levels and customer care have TANKED. I have had intermittent issues with TWC service,...
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Anonymous

Anonymous I live in NYC and have the same problem with the Internet becoming so slow it gets a D and F rating for the US and World on Speedtest.net! I am in Manhatttan New York and it g...

1.4
I didn't like
  • Spectrum completely ruining my isp
#987057
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Time Warner Cable Internet Service Review

#993145
2.4
For the majority of every month my internet speed is so slow, I can't do anything with it. I've complained and they've switched the routers. Complained some more and ended up buying my own router. STILL the issue persists. I'm tired of paying money for something that doesn't work. *** TIME WARNER!!
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Time Warner Cable Internet Service Review

#990666
1.1
Internet continuously goes out. I have contacted TwC 4 times since Christmas. A technician came at the second device call & laid a new temporary cable. When I called today, the rep put me on hold & never came back to the phone. I was inquiring about internet going out yet again & when someone would be out to lay the new permanent line.
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Time Warner Cable Internet Service Review

#941621
2.4
I have lived all over the country and never had as many problems with cable as I have with Time Warner. My cable goes out several times a month and I've had them out 4 or 5 times in two years. If that's not bad enough they are making me wait 2 days before they come out. I have kids that need the internet for school. This just unacceptable. Time to cut them loose.
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Time Warner Cable Internet Service Review

#936557
1.0
Internet is slow. And yet my bill goes up every month for no apparent reason. When we first got time warner, our bill was roughtly- 50-60. Then it went up to 70. And now this month it's 90? I dont think so. This company is horrible and I wouldnt recommend it to anyone unless you like being ripped off and pay over $90 for just internet.
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i recently came back to TWC because i heard so much about their NEW super fast Ultimate 300 upgraded internet.Now if i gave them partial payments instead of paying my whole bill,eventually i would be cut off from service. So why is it okay for them to give me partial...
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Anonymous

Anonymous Same issue except I can't afford anything over 15 mbs. It gets so useless I don't even understand why I'm paying for something that I can't even use.

I moved into my town home back in August.I have had constant outages due to "wiring problems"; both in the home and street. A supervisor came out less than 2-weeks ago and told me the weather can cause issues but took steps to correct it. Here I am again on the line to...
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2.8
I liked
  • Fast internet service
I didn't like
  • Constant outages
#974553
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I truly don't understand how this company stays in business with the absolute poor service that they provide it is simply a monopoly that we have to use this horrible service both cable and internet we call Daily about the lack of any type of continual service and they...
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If I had ANY choice whatsoever, I would pay to leave TWC.When it works, it's great. But.... Internet drops every 10-15 minutes for a minute or so causing EVERYTHING to reboot. Streaming movies, music, microcell ... Forget VPN and work from home. Replaced modem and...
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I have time warner cable and i have called them repeatedly and told them internet is slow or not working. They first said you need a new modem, so i buy the one they said to buy. Install it and get it activated by them, still slow and not working. I call again and they...
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2.3
I didn't like
  • Being tricked
  • No problem solving skills
  • Internet to slow to function correctly in zanesville
#944735
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Time Warner Cable is the absolute worst tv/internet service ever. I knew it was awful and did not want it in the first place but it is the only service in my apartment building. We have had it for a month and had a problem every single day. The wifi constantly goes...
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I have been a TWC customer for 16 years and lately, I have been receiving promotion ads for TWC every week. Everything included for $89, blah blah blah!So I decided to call and ask for the plan. I have never encountered a more deceitful, company that is designed to...
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