Product: Time Warner Cable Internet Service Clear all filters (294 of 294 reviews match)
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This started in Late 2016.I paid $150 of and $179 bill and called customer service that I will paid the rest within two or three business days. The reply was... "We are Spectrum and NOT Time Warner! we don't deal customers like this and If you dont paid...your services...
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2.4
Product
Time Warner Cable Internet Service
I didn't like
  • Poor customer servic
#1184422
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Everything was good the first couple of months.I mean LITERALLY 3 MONTHS IN. and then my bill started changing amounts. I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it...
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2.3
Product
Time Warner Cable Internet Service
#1143451
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I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum.I paid my Spectrum bill with my with my Business AMEX, I have confirmation...
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1.6
Product
Time Warner Cable Internet Service
I liked
  • Internet service was fine
I didn't like
  • Feeling like bait and switched over a mutual billing problem
  • Lack of solutions suggestions
  • Follow up
#1128488
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Time Warner Cable - The worst experience I've ever had with any internet company, TWC / Specturm is bad, i'm going back to Frontier.

The pictures get interrupted many times while watching a show. So annoying. And I pay $70 monthly for, only Internet. Ridiculous. The worst experience I've ever had with any internet company, TWC / Spectrum is bad, I'm going back to Frontier.{{REDACTED}}
Product
Time Warner Cable Internet Service
#1109674
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Time Warner Cable - Too Expensive!

They are to high! 60$ for internet, if u bundle! They said my price would not change for a yr. Or two. Two months later It went up $5.00, *** I am switching !!!!!!!!!!
Product
Time Warner Cable Internet Service
#1103577
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They are terrible!!!They are constantly adding new charges and increases on my monthly bill. When i recently moved i called 2xs prior to moving when i was finally in the new house it took days before the services got started bc someone messed up something in the...
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Time Warner Cable Internet Service
#1084766
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Time Warner Cable Internet Service Review

I've had Time Warner for years but my bill was $160 for cable and internet. I went to the local store and they reduce my bill by $60! Then after a year it went back up to $130. All the up and down with pricing and no changes in services. I'm tired of the price game. Canceling services.
1.0
Details
Discounts and Special Offers
Price Affordability
Product
Time Warner Cable Internet Service
#1027664
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Customer for nearly 30 years.They shut me off as I asked for a FIVE DAY extension which was denied. They are now holding my phone number (which I brought with me to them) captive. They have denied portage unless I pay past due, reconnect and current bill (for service I...
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1.0
Product
Time Warner Cable Internet Service
#1027654
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I admit I was two days late paying my internet bill.They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the...
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1.0
Product
Time Warner Cable Internet Service
I liked
  • Time warner
I didn't like
  • Spectrum
#1014162
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I have high speed, expensive internet service in the middle of town that works about half the time.I have had their techs here probably 15 times to fix the problem throughout the last two years. They come in and tell me what the last guy missed or didn't do and tell me...
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Anonymous
Same Story

I have had the same type of issue, unreliable service for way too long. I can only hope Spectrum does a better job, because TWC has consistently let down the consumer.

Product
Time Warner Cable Internet Service
#1000017
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