Time Warner Cable Internet Service Installation Reviews

1.0
(4 reviews)
Price Affordability
Value for money
Product or Service Quality
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Can we all say "monopoly"?Why would a service rep take my order, give me a price, and set up an installation date:time w/o adding that a serviceability study needed to be completed? I set this up late sept for install oct24. Not a word - no call, email, or snail mail - until I called today, install date, and learned the order has been wallowing waiting to hear from me.No one knows when install will be.....
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I would advise anyone who is considering getting Time Warner Cable to reconsider. You might have an easier go than me because your wiring is probably installed correctly but at some point something will go wrong so that you have to deal with their customer service reps and at that time you will see what my problem is. Every time I call in I have to repeat this entire story to a new rep because they don't take proper notes no the account. That...
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1.0
I didn't like
  • People lying
  • Are the only choice
  • Rude customer service
#940932
absolutely would never recommend time warner to anyone.I ordered cable for my elderly father and two days later, they said the order hadn't been put in. So I ordered it again. I told them that the tech who installs it will also need to show my father how to use the new remote. The tech never did that. So the second tech I had to request to help him with the remote, did not show because he said no one answered the phone at the residence. I was ON...
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I ordered cable and internet service to begin on 6/26/2016, but never activated the equipment because I had to move to a different apartment on 7/1. So I requested to have the service started at the new place on 7/1. I contacted TWC on 7/2 to tell them the equipment wasn't working. They said it was my outlets, and scheduled a tech to come out on 7/3, between 8-11pm. I confirmed the appt on the morning of 7/3, but no one showed up between 8-11....
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1.8
I didn't like
  • Promised a refund but never received it
  • Did not refund money after i canceled service
  • Tech did not show up for appointment
#887230
TWC is the worst company out there and rank up there with bill collectors. Their customer service is horrid and they go as far as lie to get business. Stay away if possible! Go with DirecTV or Dish for TV and Verizon or another carrier for Internet! Called and did an online chat for a reconnect for internet. We have always had bad experiences with TWC in the past and decided to go with DirecTV (which we LOVE!) and Verizon for internet and phone...
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1.0
I didn't like
  • Poor customer service
  • Quality
  • Wifi outages
#852019
During the Verizon strike and while waiting for Verizon to install my bundle in my new home, I received a limited time offer to install TWC in my home.So fed up with Verizon waiting period, I decided to call TWC. They scheduled me for installation the very next day, asked for my checking information for the 1st month payment, my social security number. I, like a fool paid for the first month. When the next day rolled around TWC did not show up....
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