Product: Time Warner Cable Manager Clear all filters (14 of 14 reviews match)
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I was appauled today I was lied to in order to get service connection over a year ago and had dealt with a supervisor name Alex Scott months ago.Well I asked him for the number to ther corporate offices in New York and totally denied me the information yet when I told...
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1.0
Product
Time Warner Cable Manager
#905616
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What she failed to understand is that we didn't know we were on promotional price so when we transferred our service to our current location why weren't we notified that "hey, your service price will change soon also". We would've never kept TWC due to the fact we...
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Anonymous
Anonymous

TWC was on ABC World Nightly News w David Muir and he reported that the company was making customers call them for an issue and told to SELL or RESELL the fix to the problem.

1.2
Product
Time Warner Cable Manager
I didn't like
  • Customer service and solutions
  • Bill typically increases without notice
  • Being lied to
#870965
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We have had 5 tech-guys out to our condo to try and get us service. They keep telling us, our condo needs a chase box ( a box where all wires are connected to your unit) Our condo manager states all condo's are cable ready and only such box is phone wire chase box. ...
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1.0
Time Warner Cable Bolivia, North Carolina
Product
Time Warner Cable Manager
I didn't like
  • People lying
#751039
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Time Warner Cable Manager Review

#541133
Customer service is horrible i have service in the los angeles area. They wod not help me out with payment arragments. I pay over 250.00 a month which im *** for paying that. But they are twc is the only cable company.so to complete my complaint the manager DANA was a rude rude person. Connie otero Los angeles ca
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On November 30, 2015, I called TWC because of a letter I received stating my services would remain the same however the monthly payment would increase. I could not reach anyone by phone so I began a chat to no avail. All that warranted after about an hour of my time...
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2.5
Product
Time Warner Cable Manager
I liked
  • Variety of channels
I didn't like
  • No concern that they had lied to me
  • Raising price
  • Only choice offered to pay more
#743336
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A crew of contractors were digging to add Google Fiber lines in our neighborhood. They cut our cable and water. They fixed the water but the not the cable. We called TWC to report this and the customer service representative indicated that it would be down for 4 or 5...
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Anonymous
Anonymous

I have had a very similar experience. A tech came out to install a phome line and purposefully cut our google fiber cable. No one cared when I called 4 times, no follow up, ab...

Product
Time Warner Cable Manager
I liked
  • Field technician
I didn't like
  • Be given the run around
  • No solution to simple task
  • Time to get a technician to our home
#677615
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I have three accounts with Time Warner... I had an issue with one if the accounts today and called in... The first customer service representative hung up on me... I called back and asked the next representative to talk to a supervisor v513592 and put in a complaint...
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4.0
Product
Time Warner Cable Manager
#534567
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The worst company ever! When setting up our system. We had such a headache getting the package and channels we wanted. We were on thephone for at lest an hour and half After a month we decided to cancel our service. When calling to cancel we were transferred to 10...
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Product
Time Warner Cable Manager
#524024
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In May of this year after setting up a new package plan with Time Warner Cable are bill was an greater amount than what were told over the phone. In the past was never charge for recording on the DVR box. My husband and I pick up another DVR box to replace the old box...
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Product
Time Warner Cable Manager
#517569
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I was promised 2 year contract at set price. Well long story short I was scammed. I wrote to BBB who does nothing. So I wrote to NC Attorney General finally got through to Timewarner which they honored the 2nd year. But I continually had billing and service issues. My...
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Product
Time Warner Cable Manager
#460925
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I have been dealing with TWC since last week and I have already complained so many times. To this date no resolution and the latest is that TWC finally decided to send a Technician home to see why my Wi-Fi have not been connecting, and I can’t believe what I was told....
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Product
Time Warner Cable Manager
#392780
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