Product: Time Warner Cable Phone Service Clear all filters (0 of 65 reviews match)
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I have been on the phone for 1 hour 1 minute and 31 seconds as I write this. Just sitting on hold. Once they discovered I wished to terminate my service I was told they couldn't do it. They transferred me to another line, where I was on hold for 45 minutes only to...
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Anonymous
JB

Dealing with Time Warner is like working a part time job. I spent more hours on the phone with these jokers than any other company in my life. They are a HUGE disappointment,...

Anonymous
tt

I am going through this right now with my small business. They advised me that I must submit a cancellation in writing per my contract. I had no contract. I advised them that ...

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Time Warner Cable Phone Service
#446074
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Featured
It's funny, when you're on hold for hours with Time Warner cable trying for hours to get a hold of someone to speak with, their "on hold" message say "We value you time, please hold, a rep will be with you shortly" Really? Value my time? LOL! I don't...
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Anonymous
bob

Although I did not get satisfaction on my inquiry as to why my bill shot up 8% in one month, I did find out how to get their attention. 1-800-twcable costs THEM money when you...

Anonymous
bayraider

VERIZON is the same.

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Time Warner Cable Phone Service
#445184
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After several weeks of intermittent service, numbers of phone calls, hours wasted on the phone, and terrible customer service, we have finally cancelled Time Warner cable and all their services. I talked to several neighbors who also cancelled their Time Warner service...
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Time Warner Cable Phone Service
#445183
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Received my first bill. :) They charged me $29.99 for activating a port in the condo. I was told activation would be free of charge when I called to schedule the install. They charged me $5.00 for something called "Live Agent Payment Fee", which I never used or...
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Anonymous
TWCAJOKE

Absolutely 100% the Truth... I have never experienced a more dishonest company and group full of employees that try to put you off onto the next person.

love357890
love357890

You are right Time Warner is dishonest and reporting them to the BBB will get you nowhere. I was told that they have a A+ rating, but then we know the BBB takes "donations" (...

Arcadia, Ohio
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Time Warner Cable Phone Service
#442014
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It has been long enough that Time Warner is not showing channels on their cable...we have been members for years now, and I am ready to check out other Cable services....I don't enjoy paying for something that we don't get anymore which was included in the monthly...
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Time Warner Cable Phone Service
#441012
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My Husband and I have been customers for 11 years.Every time we open our bill it gets higher. We have had npthing but grief and problems with your company, Last night I was on the phone holding for a supervisor between being transferred in total 2 hours to no avail....
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Anonymous
twcIsTheDevil

i think enough is enough we should organize as consumers and bring a class action lawsuit againt time warner cable for hundreds of millions of dollars surely, if you are a c...

Anonymous
Richard

:( TOTALLY UNACCEPTABLE. Time Warner could give a _ _ _ _ about their customers. The bill keeps creeping up without explanation. When you talk to representation, they say t...

Leonia, New Jersey
Product
Time Warner Cable Phone Service
#436587
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HOW DARE YOU TIME WARNER CABLE !!! As a Time Warner Cable customer, I should not be subjected to fallout in your battle with CBS over proposed pricing. The contentious negotiations and bitter fights between the two of you should be transparent to me as a consumer. It...
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Time Warner Cable Phone Service
#436419
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Time Warner Cable - On The Phone Service

I Hate calling in on the phone to speak to representative. I don't mind the machine. I don't have any problems with her. But when it comes time for me to wait to speak to someone I got really impatient with the wait. I thought I was waiting up to 15 mins but when I looked at my phone. I have been wait a straight 25 mins!!!! It takes a lot to make me irrated or mad. But right now. I'm both!!! I don't have a lot of time or mind to sit and wait. I have a life and things to do.
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Time Warner Cable Phone Service
#435770
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I live in Kentucky, and Insight Communications was bought by Time Warner a couple years back. The switchover has now taken place, and I'm being harassed by this company. As a 6 year Insight customer, I was happy with my provider - until it became Time Warner. I have...
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Louisville, Illinois
Product
Time Warner Cable Phone Service
#433330
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This company has cost me money, time and energy plus denying me the services they charge me for. after a week of computer face time trying to do what they tell me to do to transfer from Insight to Time Warner...the system seeme4 to work but my email system failed and...
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Time Warner Cable Phone Service
#430262
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