Product: Time Warner Cable Phone Service Clear all filters (0 of 65 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I have had TWC business class service for close to two years now and have nothing but problems and they never seem to be able to fix them. There are really no other providers I can use so I am basicly stuck with them. I have called and called and called and the...
Read more
Anonymous
disappointed in time warner ca

Time warner cable is the very very very worst company I have ever done business with, they make you hold for close to an hour on an up grade , then when your service goes out ...

Anonymous
Anonymous

Call back and say that you will contact the pubic utilities commission in your state and file an informal complaint. If this doesn't get results then do it. If you need to esc...

Product
Time Warner Cable Phone Service
#232762

Time Warner Cable - Time Warner Rip Off

1. When Time Warner credits your bill, check to see if they've also credited the taxes and fees you paid. Every time I have to request a credit for a misbilling, they only credit the amount of the misbilling, and don't include the fees and taxes. They keep it. 2. If you are paying for a private, unlisted number, even though your phone number is blocked, it is not blocked to 800 numbers you may have called. Time Warner does not tell you this when you request a private phone number, so your number is not truly private.
Product
Time Warner Cable Phone Service
#207390
Show

Time Warner Cable - Kept me on hold for 2 hours waiting

Just got Wideband service and the install tech told me that I can connect up to 4 computers... This guy kept me on the phone trouble shooting then comes back and tells me that I'm only allowed to connect one computer... I find that odd cause with 4 open ports on back of the SMCD3GN modem the install tech should have told me. and the know nothing phone tech should have told me that with in 3 min not 45 min.. I asked to speak to a supervisor that took another 40 min... SIGH... They want to milk another $50 out of me to connect more than one device... I know that I can use a router to connect more... The guys should be better trained...
Product
Time Warner Cable Phone Service
#200498
Show
Around 6 months ago I was offered a deal, which required me to sign a year agreement with time warner, that lowered my bill. This offer was a loyalty offer to keep me as a customer because another company was coming into town. Time warner told me that it would be...
Read more
Anonymous
ThinnestAir

Yes, I too am Mad! TWCable has run me off as a customer before my wife and I moved. I was told I would be left with a ZERO balance, but when I last checked, just after our fi...

Anonymous
Don't Do Business with TWC - D

I was ready to cancel by TWC service when their \"retention dept\" persauded me to accept a more competitive rate. It was VERY clear in my 2 phones calls with them that I was ...

Product
Time Warner Cable Phone Service
#163217

Time Warner Cable - Transfer of Service Debacle

My family uses Time Warner Cable and our biggest problem was occasional bad reception due to old equipment and faulty buried lines. When I moved to the Dallas area I selected TWC as my cable company. I had no problems ... until it came time to move. I called ahead to set up an appointment to transfer service to my new address. My account address was changed, the appointment was made, the call was pleasant and I was not worried. A week before the transfer, my cable shut off completely. I called to complain and was told that my service was shut off due to a move. They had recorded the wrong date and said that a technician could not come to reconnect my services until almost a week later. After hours on the phone, I got my services re-connected later that day. I made sure at that time to re-confirm my transfer appointment for the following week. I got a call later asking me how the transfer had gone, to which I replied that I hadn't transferred anything yet. The appointment a week later went perfectly, and the technician was very helpful. However, I received several calls telling me that the transfer never happened and I would need to re-schedule connection at the new address. Finally, enough notes were left on our account and TWC got the message that I did indeed have service at the new address. I got a call about a week after the move from TWC saying that a person had called them and told them they were moving into my address and wanted a connection appointment. Aparently they never removed my old address from my account or shut off. I told them very succinctly that I had not been living at that address for a week and would not be paying for their failure to disconnect the cable at the appropriate time. They said they would make a note on my account to disconnect and remove the old address. I called several days later to inquire about my bill since I had not received one for my previous month's service. I was told that my account showed I was scheduled for a disconnect of service. I asked what address they were referring to and, sure enough, they were going to disconnect my cable at the NEW address. After going through the entire story again, I got the disconnect notice removed from the account. I'm sure I haven't heard the last from this incompetant company.
Product
Time Warner Cable Phone Service
#144413
Show