Product: Time Warner Cable Phone Service Clear all filters (0 of 65 reviews match)
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TIME WARNER CABLE is no better. In my opinion it is almost criminal to charge an elderly disabled person nearly $119.00 a month for services and I was told that by December they want another $10 a month if I want to keep the phone. Where will it end? Will the...
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h.kitchener
h.kitchener

You obviously made some major mistakes in your life. Now you want "the government" or someone else to pay for your mistakes. If you really do have only some $840 per month inc...

1.0
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Time Warner Cable Phone Service
I didn't like
  • Time warner sucks
#920428

Time Warner Cable Phone Service Review

They say I owe a month's bill more than I actually do my phone number 440-328-9699 actually very serious thinking to go to DIRECT TV VERY PISSED
1.6
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Time Warner Cable Phone Service
#863197
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First i moved from one address to another. To change my address i had to pay pervious bill. I gave them my credit card information and they completely ignored it and took it out of my husbands account instead. Which i overlooked at least it was paid. Then they wouldnt...
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Anonymous
Anonymous

Time Warner Fayetteville service sucks.

4.6
Product
Time Warner Cable Phone Service
#767152
I switched to TWC triple play in January 2014. They came out to install it but only installed the cable and Internet. They didn't install the phone modem and phone service. They left the phone modem sitting on a shelf in the house and the modem looked to be old and...
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Anonymous
cheryl

I had the same problem in talking with Shannon who claimed she was talking to me from SC. I'm going to assume it's from this Little Rock area. I was overcharged on my bill a...

Product
Time Warner Cable Phone Service
#758241
So PISSED ITS SAD. I GOT TIME WARNER CABLE ABOUT A MONTH AGO AS I WAS APPLYING FOR CABLE IT WENT THROUGH WITH NO DOWN PAYMENT JUST FIRST MONTH BILL WASN'T TOLD NOTHING WILL INTEFERE WITH IT. 2 WEEKS LATER CABLE OFF, BECAUSE THEY SAID I HAD A PAST DUE BALANCE FROM...
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Time Warner Cable Phone Service
#747487

Time Warner Cable - Threats and intimidation on a 68 year old woman

My mother was with Time Warner Cable Ohio. She is 68 years old and lives on a fixed income. In short, TWC raised her rates again and she just refused to pay them any more money for the service they offered. I offered to pick up the tab because the switch over can be extremely frustrating for her - she's not great with technology. She was having none of it and insisted that she was going to switch to another local provider. Changing over was an absolute nightmare. TWC people told her that her bill must be paid in full and all equipment turned in before they would release her phone number to the new service provider. Blatant Lie. When the new provider tried to gain access TWC blocked it, claiming the new provider had tried to gain the number fraudulently. Calls to TWC resulted in more delay tactics and she was told they (TWC) would tie this up so long she'd never keep her home phone number. This being done to a 68 year old grandmother... What a shame.
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Time Warner Cable Phone Service
#742093
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I recently read that Time Warner Cable was one of the most popular multi-service companies in the US. Why is that? Have we no better options? Clearly. I have spent the past 1 hour and 47 minutes (and counting) on the phone with Time Warner's "customer service" line....
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Anonymous
Anonymous

We're you able to get through to a supervisor? Has the issue been moved to a resolution? If you are still having issues with your billing, our Social Media Team can assist. We...

1.6
Product
Time Warner Cable Phone Service
#732275

Time Warner Cable - Worst company to deal with ever!

I cant even count how many times I have had to deal with this problem. I get a bill that is higher than what I am supposed to and call them. They tell me that their promotional rates have changed. I put up a fight and end up talking to someone in their customer retention or customer solutions department. The service representative does some stuff and applies some discount and promises that my bill will be a certain amount. I confirm with them multiple times that this is the amount that I will receive a bill for after all taxes and fee's are applied. They answer yes your next bill will be this amount and it will stay this amount for this specified amount of time. Bill comes that month and is a higher price that what was agreed upon. I call back, end up talking to the customer solutions department again. They tell me that I that bill that I received is the absolutely lowest that anyone could pay for the services that I am receiving. They then proceed to try and change my plan around and apply discounts, downgrade services eventually arriving at a number closer to what I was supposed to be paying but still more. I ask them to send me something in writing to confirm this price so that I have some proof that this is what was agreed upon. They of course refuse, stating that their legal depart doesn't let them send any correspondence to customers. I wonder why, because when they send me my next bill guess what its not the agreed upon price. If they would have sent me something in writing stating one price and charging me another they would have to honor that price or I could get them for fraud! I started to tell the customer solution representatives to note the price that we discussed on the notes section of my account along with their name, then make them read exactly what they wrote to me. Then I wrote it down. Its pretty easy to tell when they didn't write anything if you ask them to read it again right before you get off the phone with them and it changes or they try to paraphrase it. I then ask them to tell me verbatim what they wrote. 9 times out of 10 they will delete it after they hang up but I had one guy that didn't. In my most recent waste of time calling for the same thing again, I told them that in my last call I demanded that they put the agreed upon price in the notes section of my account and told them that I recorded exactly what he told me that he wrote. I read it to him and he put me on hold. He picked up about 30 seconds later stating that he found the message in the notes section and it did indeed list an agreed on price. He said that he had to fill out a "customer escalation", form and a supervisor will have to call me back to resolve this. I'm almost certain that no one will call me back as usual and I will have to call and go through a bunch of hoops again to talk to anyone worth a sh**. I think that I will be recording calls with them from now on. I will start be telling them that I am recording this call to ensure that what keeps happening will come with legal actions if it continues. Its been 6 hours since the supervisor was supposed to call me so well see how this turns out.
Product
Time Warner Cable Phone Service
#704191
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Time Warner Cable - UNRELIABLE

UNRELIABLELike a vending machine, if it doesn't work, you just lose.Cheaper service but sub standard. No bargain if you value your time at all.Reviews run 1's (80%) or 5's (20%). If it works , when it works, great. BUT lots of drops, loss of connection, including phone, and Customer service that sets a standard ( a very low one).THEY ARE UNABLE TO FIX ANYTHING THAT ISN'T DROP DEAD SIMPLEand Customer service that often just runs the clock on you, substituting being nice for being competent 85% of the time.LACK OF TECH SUP CONTINUITY AND FOLLOWUP GUARANTEES POOR RESULTS to any non simple problem RECOMMENDATIONTry it if you dare, but drop it fast at the first sign of trouble , because it will NOT get better. Comment from TWC Help of Time Warner Cable Business Owner 8/19/2015 I apologize for the service issues. We'll be happy to check signal and equipment and work from there. We can be contacted directly at facebook.com/twc or twitter.com/twc_help Please see the TWC reply. Typical.I have been committed to making things work, and reporting outages and troubleshooting.Service still goes down regularly for an hour plus. loses DNS connectivityI feel played for a chump.They have the smile and script down, but that only worked the first several times.After that it is just a smiling insult, and a false pretend caring.I have reported problems Their answer to everything is Tech visit and new modem.I am at 8 tech visits and on my 5th modem.the 6m old new install line works . Duh. The line tech can't fix the upstream problem and nobody follows up.Smiles and politeness are nice, but do not replace an actual repair. NO ONE FOLLOWS UP . NO ONE AT TWC TAKES RESPONSIBILITY.TWC DOES NOT EMPOWER THEIR PEOPLE TO GET THINGS ACCOMPLISHEDTHIS IS A SYSTEM/MANAGEMENT PROBLEM nice workers, whom I would feel sorry for if I wasn't being abused by their company. Watching them work is like watching some one try to get over a 10foot wall with 10 one foot ladders. The ladders all work. The plan doesn't.
Product
Time Warner Cable Phone Service
#690248
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Time Warner Cable - Tried to rip me off during service cancellation

My last bill was more than double my regular monthly cable internet charge. It turns out that they charged me for an extra month and then decided to tack on a late fee for the previous month's bill even though I had automatic bill pay set up. I was then told that I would be refunded a portion of the extra month's charge as well as the late fee. Since I cancelled service before the next billing cycle began, I asked why it was only a portion instead of the full amount. It turns out that they cancelled service twelve days after the date I requested, thus they charged me a prorated amount for these days in the next billing cycle. While I was told that the full amount plus the late fee would be refunded, this should never have happened to begin with. It's ridiculous to charge a late fee with automatic bill pay, and it's ridiculous to cancel service twelve days late and then charge for these days. Lastly, I had to contact customer service three times - twice with chat and once over phone - before the issue was resolved.
Product
Time Warner Cable Phone Service
#690203
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