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Time Warner Cable Phone Service Review

SERVICE SUCKS!! I STAYED HOME & WAITED FOR SERVICE THEY CALLED, CANCELLED & RESCHEDULED MY SERVICES JUST PRIOR TO ME ANSWERING THE PHONE. BUT I BET WHEN IT'S TIME FOR A PAYMENT THEY WILL CALL SEVERAL TIMES DAILY!!! NOOO GOOD!!!
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Time Warner Cable Phone Service
#674051
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Time Warner Cable - Phone Service Review from Redmond, Washington

I'm so upset I can't stop thinking . I had been trying to get service since the end of June I took every step they asked of me . And pay for the services ahead of time . They gave me a 5 hour window and I new something wasn't right I usually get 1 hour windows . But I went with it cuz u have waited long enough my schedule date was Thursday July 23 . I requested that day off since it was a five hour window waited and waited it got closer to 5 I was pretty much chilling out side all day . 4:22 pm came buy so I thought I call to check on my status the rep said he couldn't help me intill my five hour window was up . But he did say it doesn't look like a rep has been to ur house yet no phone calls recorded. 5 min till 5pm came I said in my head no one is coming sure enough . I call them and they tell me that the tech came to my house at 4:25 and knocked no one answered the door which was a complete lie . I was at my Door with the screen door wide open .not to mention the 5 cars in the drive way . I then got so upset . So they said they would dispatch the Tech and according to them he was on his way to his next work order. And there was nothing they can do but reschedule which is going to be another whole week like I have pretty much waited a whole *** month.. So I requested to speak to a supervisor . Which was no help then they lie and say oh well the Technician called and no one answered I said whatttt ???? No way that is a total lie . I provided not one but two numbers and no one called I do wish they can check the call log of that tech cause I'm now being lied to twice . This is totally not fair . Does twc work for the techs or what ??? My complaint was not resolved other than having to wait a whole other week . Twc needs to investigate. This tech and all complaints that are similar to my situation cause I'm about 100% sure I'm not the only one with this exact problem.
4.5
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Time Warner Cable Phone Service
#671975
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worst customer service ever. Would not honor the price given in writing for my cable service. Supervisor Barbara gave me new plan information which would cost me $30 more per month. Made phone calls totaling 3 hours given wrong information excetra excetra. been a...
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Anonymous
Anonymous

If you get a rep in the Philippines, run! They don't like Americans and are insulted if you ask to be transferred to speak to one. I've been disconnected, hung up on, and ask...

1.9
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Time Warner Cable Phone Service
#634057
I called into customer service and I spoke with a customer service representative that could not help me so I asked to speak to his supervisor I am fine carter of my situation and how upset the situation made me she responded to me like I didn't matter at all like I...
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Anonymous
Anonymous

I hope you're not waiting for a response fromTWC. That will never happen. I've voiced complaints for their incompetence, lack of service, overcharging for 6 months, taken ea...

1.0
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Time Warner Cable Phone Service
#632204

Time Warner Cable - Billing, customer service, security concerns of my customer info.

My CC expired so I called to update it for my auto pay. takes 10 minutes to get thru their VM which does everything to solve your inquire without a real person. So I finally got a real person and updated my card, she said it went thru so I assume that meant it paid the bill but 2 days later my internet was down which is how I work so to find my internet down first thing in the morning is a real problem. To compound the issue my phone is internet based so I could not call them. I charged my cell phone and took 20 minutes to get a person in billing, she said she was in Ontario but the accent sounded... well I could not understand her very well. She said that just because I updated my CC does not mean they charged it. Why would the CS girl not at least have told me especially considering we discussed the balance due. Then this girl in billing says they are going to charge me an extra $5 per month for the next 2 months for the bill being over due. Just an unpleasant customer service experience. When I started with TW, the CS person said they were one of the few US companies that use US employees and did not off shore. But here I am reading my CC info to a person in a foreign country that is not subject to US laws, yes I know they all do this, but I also know we are at an all time high for credit theft related issues.
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Time Warner Cable Phone Service
#620016
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Resolved

Resolved: Time Warner Cable - MyRewards Proram Is Really ThereRewards Program

On September 25th I upgraded service and was told I qualify for a Dell 2-in-1. Two chat room reps told me such. I received my redemption code and registered as indicated submitting an old Direct TV bill. In mid October I checked on status of myreward only discover it had no status. I was told I had not submitted the necessary paperwork, but then rep agreed saying yes I had and than offered me a $200 gift card instead of Dell. I restated my desire for a Dell. Luckily after 4 hours on the phone I was told I was part of the program. On Dec 26 one day past 90 days I again checked... only discover once again myreward was being denied for lack of payment. I had disputed a $30 install charge; which was forgiven and removed. This was the reason why I was being denied after the 90 day period. After several calls and chat sessions I was promised a call back by an Escalation rep. This occurred as promised within the 2 to 3 day timeframe (surprise surprise).. this time I was offered a $300 credit or Dell 2-in-1. I restated my desire for the DELL and was told I should be receiving it in 3 to 4 weeks. I decided to request a written confirmation via the online chat; unfortunately this could not be done. So now I wait.. with very little expectation of receiving myReward; but a resolved frustration wondering why i left Direct TV and no firm belief in the time period to receive the Dell as promised by the Escalation rep.
2.4
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Hilton, New York
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Time Warner Cable Phone Service
I didn't like
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#577850
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Time Warner Cable Phone Service Review

The worse cable experience ever! The first month of service was spoty the installer didn't install the digital box correctly! Gave me a whole 20.00 credit for a whole month of crapy service! Called my cell phone over 15 times one day!
1.4
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Time Warner Cable Phone Service
#574660
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Called Time Warner Cable to stop service, now have Google Fiber!

I live in Kansas City where Google Fiber just became an option. My family definitely wanted to take advantage of Google and besides the bandwidth increase, it was cheaper! We called this morning to cancel our TimeWarner service and we were surprised at how incredibly rude they were. They put us on hold at least at 12 times and we were on the phone at least 45 minutes, mostly on hold. Time Warner lied to us several times. They said nobody could get an email from us unless they also had Google Fiber...huh? They also said I couldn't get ESPN. Keep in mind we already had Google Fiber and I was watching ESPN while I was on the phone with Time Warner. They amazingly said that that were able to cut our current bill almost in half if we would stay with them. Interesting huh? Terrible Service, will never consider them again. Time Warner Cable= sinking ship. Here comes Google Fiber!
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Time Warner Cable Phone Service
#571779
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We are living on the top of Hollywood Hills with constant low signal interruption. 2-3 weeks ago I asked for wire change to one of my cable box. I told over the phone and personally to the technician that I will not pay for the service since Time Warner have to supply...
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Anonymous
PuddyTat

File with the CA Attorney General http://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Product
Time Warner Cable Phone Service
#534851

Time Warner Cable - Order from August 12th Never Completed, Ignoring All Attempts to Resolve!!

We ordered an upgrade to our service, based on a chat with a rep, which offered a free tablet. We informed them that our account was partially late and this rep assured us that was fine as long as account remained in good standing and that a set upgrade would qualify. I made the order. Then I read t he fine print and realized it would not. So I attempted to fix, after being run around for over 2 more hours by 2 more chat representatives who did not know their own promotion I was transferred to customer care who took another hour to allegedly fix all issues by increasing our upgrade by another level. I was also promised by more than one of these reps (phone and chat) that the service came with a telephone (because I would be needing it the same day of install for an at home job and I clearly asked, more than once, about phone specifics and if I should go purchase one). The install technician had NEVER heard of phones provided/rented EVER so I missed my first day of a new job. Then we waited and checked daily for the redemption code for the tablet finally we called once their window of time had lapsed and have been on hold and transferred 4 times now being told repeatedly that we did not make the correct upgrade (we upgraded to their most expensive, all inclusive packages). Mind you I had to find the mistake, call and be on hold (with an agent who chatted with his friends while I was not on hold) for an hour, and then deal with this again for an hour today. I have now told this story to you and three agents in the past hour and still nothing resolved. Please help us. Not only that, but they are refusing to admit any fault and won't even offer an apology or any compensation for the missed day of work and now the 5+ hours of our time fixing their mistakes. Oh, the agent on the phone now just offered another new package which will fix everything! Please help us. Since the above complaint was filed on August 29th, it has just gotten worse. They have done nothing other than leave nasty messages, refuse to address the issues, continue to incorrectly bill us, offer to re-victimize us to "resolve" their harassing voice messages left for the previous owner of our new number, and repeatedly state that they need several more business days to complete any action. They have done nothing except start to cut off our services (because, as we set up with them previously, we refuse to pay full charges for services we did not order and want our original order completed and some compensation for one lost job and the negative impact on our credit as bills were, in turn, paid late or haven't been paid at all --possible another on Monday the 22nd, because they cut the phone-- and over a month of intense stress which has led to medical complications.
1.0
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Time Warner Cable Phone Service
#534705
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