Our Cable TV and High Speed Internet went out of service on 8/11/2008 at about 9:00 p.m. So I tried to reset the boxes before calling, but it did not work.
I called Time Warner Cable at 1-877-772-2253 and went through all the automated prompts. I was finally connected with Storm (he was not allowed to give out his last name) I informed him of my problem. He said "It looks like you are experiencing an outage." I can set you up for an appointment to have someone take a look at it. He proceeds to tell me that the next available day is 8-21-2008 which is 10 days later that I will not have service.
I told him this is unacceptable and that I would like to be reimbursed for this months bill he informed me that he does not have the power to do that, he can only credit me for the time I am without service. I asked to speak with a supervisor, he informed me that I can not talk to one. I asked if there were any there and he said yes but they do not take calls like this. So he again offered to set up an appointment to have someone come out after 10 days have passed.
Then he informed me of the available appointment times none of which took place after I get off of work at 4:30 p.m. At this point Time Warner is telling me that they don't care about there customers as I will be without service for 10 days or more since I can not take an appointment because they only offer them during hours that I work. I did inform him that I would be contacting the BBB and he said that does not matter they can not do anything for you.
So here I am stuck because they have a monopoly on the cable industry in my area.
Review about: Time Warner Cable Internet Service.