Product: Time Warner Cable Tv Package Clear all filters (0 of 13 reviews match)
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Time Warner Cable - No basic cable for low income people!

I called to see if I could get my disabled brother basic tv or a start up deal he makes $545 a month and the least amount for tv they would offer was $68.85 plus tax can you believe this company ! So sick of monopolies.
Hornell, New York
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Time Warner Cable Tv Package
#1135730
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Time Warner Cable Tv Package Review

Not willing to offer discounts to existing customers. If you try to downgrade part of package they state that it is intertwined and your bill will increase instead. They don't seem to be concerned about the drove of customers that are choosing to disconnect and go with alternatives. Time to say goodbye, Time Warner Cables days are numbered with such awful business practices
1.7
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Time Warner Cable Tv Package
#1013576
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Got the new Spectrum lineup offers today.These are options that are separate from the ongoing Time Warner lineup that are still available. Turns out 2 of the channels I like watching, 1 that was standard on every package except the starter package, are now only...
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Anonymous
Anonymous

Check out the Amazon Fire Stick or Fire TV box. A ton of options to watch, some pay for service is available, but at a MUCH lower cost than TWC/Spectrum. We recently went wi...

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Time Warner Cable Tv Package
#994676

Time Warner Cable - Tv Package Review

Over charged more than twice. Payed for the highest internet which i had trouble with my gaming still. Cancled once and the gave me a better cheaper package and bills kept going up to 200 or more every month. When i canceled they over charging me for the 2 wks i used it. They just want more and more money and do not care for customers. Will recommend to all the docotors i work with world wide and patiance and other people that i know not to ever trust or use this crappy company
1.6
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Time Warner Cable Tv Package
#978050
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Time Warner Cable - Tv Package Review

Worst customer service ever, called to tell them a tree had fell and tore down the cable line but instead of asking my address they wanted to play 21 questions about my account. When i signed up for the triple play package they installed the wrong package and tried to charge me double for the package i had signed up for. Any time i call for services being down they tell me a tech should be out in a week but while i wait a week for the tech im still being charged for services i dont have.
1.9
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Time Warner Cable Tv Package
#933730
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Time Warner Cable Tv Package Review from Myrtle Beach, South Carolina

The worse experience I have ever had, and I have dealt with companies from Alaska to Miami; Time Warner is the worse yet. I had to change my package three times, each time the price was increased, and the two televisions in the home didn't have the same channels. I called three times not yielding the desired results. Customer service makes more excuses than a kid caught with their hand in the cookie jar. I am not sure what to do, any suggestions?
1.2
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Time Warner Cable Tv Package
#884141
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Time Warner Cable Tv Package Review

When i first saw time warner's commercial, i thought they couldn't be beat, i feel like i'm trapped with this company, they promised several things, i pay enough for this service that every television in my house should show the same thing. But in order to have this, i must pay more money. Over a year now, i just put up with my current situation with time warner.
3.2
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Girard, Ohio
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Time Warner Cable Tv Package
#861974
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Time Warner Cable - Unacceptable interruptions to charge more

Regularly Time Warner interrupts my viewing of a channel that i already pay for in order for me to buy a more expensive package. I call customer support but no one can give me a rational explanation and I just get the instructions to reboot my cable box. This happens every few weeks which is totally unacceptable. Time Warner does whatever they want as they have a monopoly in building here in Manhattan. We see no signs at all of them rectifying the issues no matter how many times we report them.
Product
Time Warner Cable Tv Package
I didn't like
  • Wifi outages
  • Monopoly in my neighborhood
  • Zero customer service
#757195
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Time Warner Cable - 72 hour response time!

My husband and I decided we needed to cut back on our expenses; so, I suggested we downgrade to a smaller cable tv package. When he called (which wasn't the first time), he was asked for a 4-digit code, which we supposedly chose when the account was set up. We couldn't remember the code. The representative insisted that we give her the code. Finally, he gave me the phone (the acct is in my name). I couldn't remember the code, either. She put me on hold for several minutes. When she returned, she stated that she was unable to get into my acct (although I gave her the acct # & customer code from my statement), due to there being a "customer type" on my account, and that a supervisor would have to call me back within 72 hours. I asked her what this "customer type" was, but she said she didn't know. I asked her why I needed to wait 72 hours, and she said that that was the protocol. I told her that was unacceptable, and I wanted to speak with a supervisor now. After some resistance from her, she put me on hold again. After several minutes, she said that all the supervisors were busy, and I would have to wait on hold for 30 minutes. I finally hung up after waiting as long as I could. In the meantime, my husband went online and got on "chat" with someone named Moses, who eventually told him that he would need to call. I went online to try to resolve this, but I discovered that there is no place on their website where you can click on to downgrade your service; you have to go to "chat". I decided to give it another chance. I waited for at least 1/2 hour to "chat" with someone. When the representative finally came on, they were typing in what appeared to be Japanese! I told them this, but all I kept getting was Japanese! I asked them what was going on, and they disconnected me. Then a satisfaction survey popped up. I thought I would be able to show my dissatisfaction through this venue; so, I proceeded to give them the lowest rating (1) for all the responses. Feeling somewhat satisfied, I hit "submit". The next window that popped up stated that there was a timeout error, and if I wanted, I could start over!! Is this the programmed response when they get low ratings? I felt utterly cheated - not to mention totally exasperated by now, but I decided to call them again. I got the same run-around; they said that there was a "customer type" on my account, which the representative couldn't explain to me, and that I would have to wait 72 hours to get a call back from a supervisor. I told him that I wanted to speak to a supervisor now. After a lot of back and forth and putting me on hold, someone named Jeffrey # 2562407 came on the line. He was not help, either; so I asked to speak with his supervisor. At first, he said that there was no one higher than him. I tried to get him to explain to me about this "customer type" thing, but he couldn't. After a lot of back and forth, he mentioned that the representative who I had spoken to the first time I called told him that she let me speak with supervisor! That was a lie! He put me on hold for awhile; then, another person came on identifying himself as Chez, the Lead Supervisor. (I thought there was no one higher than Jeffrey?? Another lie!). I tried to get him to put himself in my position in order to understand this run-around about the "customer type" on my account. It was like talking to an android. Absolutely no concern for me, nor my situation. When I asked him for the name and address of the President of Time Warner, he informed me that it was on the website. Really? I informed him that he just lost a customer, and I would spread the news about their lousy company and customer service. So, here we are.
Casstown, Ohio
Product
Time Warner Cable Tv Package
#510806
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I switched to twc on sept 5, 2013, was promised a $300 gift card for doing so, after giving all the info required and agreeing to switch, I was told I only qualified for a $50 gift card which i never received, and was told I'll get 250 channels with my subscription,...
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Anonymous
Anonymous

Same thing happened to me.

Product
Time Warner Cable Tv Package
#468645