Product: Time Warner Cable Tv Service Clear all filters (0 of 127 reviews match)
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Time Warner Cable - TWC service killed my boxes, left me hanging for 3 days

Had small issue with my cable boxes @ 2:00 PM on Saturday not being able to connect with VOD server. Everything else worked fine. Called service for help. They "initialized" all 3 of my HD boxes and took out any ability to watch ANY TV what so ever and service tech could not get me back to same place I was at. Said I needed to have tech come to house and sort it out. Asked to speak to supervisor, that was totally worthless - no sense of urgency, no compassion that TWC killed my boxes, told me Monday service visit best they could do. The fact we do not have a choice in cable suppliers in same area is the reason they can get away with this terrible customer service - If I could I would dump them in a heart beat!
Burlington, Kentucky
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Time Warner Cable Tv Service
#586509
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Time Warner Cable Tv Service Review

It is horrible. I have had tw for a couple weeks. Missing channels, had to call. Internet lag, had to call. Channels going in and out, had to call. Last and finall the box would not show any channel, only guid, called. They sent signals now don't work at all. All they have to say is I have to spend my time and money to trade in box. The absolute worst service ever
1.4
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Time Warner Cable Tv Service
#582935
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Time Warner Cable - If you have more than one service you can't stop one of them.

I had only starter tv for years, then added internet. Now I don't need cable tv but Time Warner charges me for it anyway saying the two can't be separated. When I got the internet added I did the self install myself, very simple. I tried to return the adapter for digital but they refused to accept it. Later I will be charged for it but they insist I need it for cable tv that I am no longer using.My bill more than doubled in the last three years. An HDTV antenna is so much better than what I was paying TWC for. The advertised prices aren't available to customers. You can add or upgrade only.
2.1
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Time Warner Cable Tv Service
I liked
  • Internet speed when it was working
I didn't like
  • Lack of problem solving
#578657
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This worked fine when it first came out. However now the sound quality really sucks. There are large gaps in between the audio no matter what you are watching. It uses silverlight and I wonder if this could be the problem? Does anyone know how to fix this problem so tv...
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2.5
Product
Time Warner Cable Tv Service
I liked
  • Variety of channels
  • Internet worked immediately
  • Internet speed when it was working
I didn't like
  • No solution to a simple task
  • Lack of problem solving
  • Random canceled appointments
#578038
To whomever gets to read this, let me start with happy new year!! Hope the year to come is good to you!! Now on to the issue at hand. I've had some issues to say the least with TWC. It all really started some two years ago when we moved and wanted our services moved...
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1.4
Product
Time Warner Cable Tv Service
I liked
  • Internet speed when it was working
I didn't like
  • Lack of problem solving
#576795
I agree with the reviewer In a previous post who lives on Woodruff Rd. In the Anderson Township area of Cincinnati. I live on a nearby road-Eight Mile Rd. And experience a lot of the same issues you are. Their everyday 14.99 internet service is very slow, even slower...
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1.5
Product
Time Warner Cable Tv Service
I liked
  • Variety of channels
I didn't like
  • Lack of problem solving
  • Poor picture quality
  • Argumentative customer service
#570008

Time Warner Cable - Incompetence at its finest

I have had TWC service for many years and recently upgraded to the Triple Play package for $89.99/month. I opened my latest bill to discover I'm being overcharged to the tune of $211 per month because they didn't package the services. A talk with 3 separate customer care representatives resulted in the services being bundled under this month's price of $99.99. I demanded my account be credited for Time Warner's mistake! Customer Care was only able to credit an amount pro-rated off of the $99.99 monthly charge, not the overcharged amount. I was furious - not with the representative or her supervisor - I was and am angry with TWC for demonstrating such ***-poor customer relations. Heck, one person told me my service had been disconnected since 2011! Unbelievable. If there was ever an example of why monopolies are bad news in a capitalist market, Time Warner is a perfect specimen. I do not want these people controlling the internet, of all things. The order in which the TV channels are listed doesn't even make sense. How can they make the internet any better? They can't.
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Time Warner Cable Tv Service
#568495
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Time Warner Cable - Tv Service Review from Canton, Ohio

I was looking for new options for Internet, TV, and phone. I called Warner Cable and spoke with a rep. I was signed up for a promotion involving the bundling of all my services to Time Warner and in return I would be eligible for a tablet. After a total installation fiasco, countless reps & calls later... My service was switched. I was then told several weeks later I was not eligible for the tablet promotion... With NO reason as to why. When I asked why, I was told the rep could not find any reason why I was not eligible, but--I just wasn't. That is a scam! I switch my service and after the fact was told...I'm not eligible??? Something isn't right. Tiffynoel26@aol.com
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Time Warner Cable Tv Service
#540752
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TIME WARNER CABLE RIPS US OFF.

This cable company over charges and we cant fire them because what else do u do to watch ur tv??? its entrapment! We ordered the mayweather fight on sept. 13 2014 and it never came on...we tried calling and calling three of us using our phones tried and never got thru...then come 839 pm when its pointless we get a rep on the line named carlos...he assured us he would give us credit and comped us an extra 30 dollars for the inconvenience....well along comes the bill,,,,, and wham!!!! the bill!we got billed! and on top of that i called and spoke to a rep. they said nope u never called theres no record of this and then they were rude like i owed them ...i asked for a supervisor and it was worse and im now obligated to pay for a fight we never saw....!!!!!!
2.7
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Time Warner Cable Tv Service
#539333
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I wanted to watch a show on a channel and it freezes up or screen is black. My cable bill is way too expensive for this to always be happening!I should be discounted. Time warner Cable always hounds you when you pay your bill late, but the service is horrible very...
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Anonymous
anndee

I am having the same problem with TWC. screen is black and says Please wait. or not say anything. takes forever for channel to appear on screen! ridiculous.All i did was chang...

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Time Warner Cable Tv Service
#531993