Product: Time Warner Cable Tv Service Clear all filters (0 of 127 reviews match)
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Time Warner Cable - Worst customer service experience ever refuse to help the consumer

Customer service offered 2$ off my 200$ bill! Worst customer service I’ve ever experienced! Paid my bill on time for years! Unable to get service for shows that we pay for for days! Will never use them again rip off is what spectrum is! I advise never use them every since they’ve switched from TWC to spectrum they are nothing but a rip off!! Want their payment but offer nothing for the consumer! . . . . When the Manager got interesting phone she offered less! Don’t waist you Time their recording even states their having issue with direst on demand but refuse to refund the consumer sad customer service so sad they’ve lost us forever
1.0
Details
Value for money
Vance, North Carolina
Product
Time Warner Cable Tv Service
#1531999
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Time Warner Cable - My bill increased while services were down for days!

Customer service offered 2$ off my 200$ bill! Worst customer service I’ve ever experienced! Paid my bill on time for years! Unable to get service for shows that we pay for for days! Will never use them again rip off is what spectrum is! I advise never use them every since they’ve switched from TWC to spectrum they are nothing but a rip off!! Want their payment but offer nothing for the consumer! . . . .
1.0
Details
Exchange, Refund and Cancellation Policy
Vance, North Carolina
Product
Time Warner Cable Tv Service
#1531996
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Three different representative all providing me with different information. First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was...
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1.1
Product
Time Warner Cable Tv Service
I didn't like
  • Nasty comments from tech support
  • Poor customer service mgr
  • Poor customer service
#1290278
I called a few days in advance because my bill was due. They told me I could extend with no problems. And today my cable was turned off. So again I called. And this time the rep told me I would have to speak to her supervisor so they can resolve this issue. So the...
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Anonymous
Anonymous

OR you need to just pay your bill on time. It's that simple. Once it's off it's off. The only reason you should have been calling was with a payment. Typically if you're being...

3.8
Product
Time Warner Cable Tv Service
#1262524
We have Time Warner in one home and Comcast in another. There is no comparison, Comcast is much better. Time Warner’s service is terrible as is their lineup. The cost is rediculous. I called them today and then they called back with a survey. When my answer to the...
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1.3
Product
Time Warner Cable Tv Service
#1255180
In 1/1/17 Channel 991 COZI was changed to "Escape" which is nothing more than another "Police story" with some government channels thrown in 24/7 without any notice even TWC didn't know it.Channel 991 COZI had some good old TV shows that had story lines to them like...
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Product
Time Warner Cable Tv Service
#986757

Time Warner Cable Tv Service Review

Trying to watch the World Series on Fox, Time Warner Cable, its the worst!! Freezes every 10 seconds, I have Direct TV in our other homes with no problem, they should just get out of the business, try going to TWC in Palm Springs, bring a lunch! Call customer service and be prepared for no human contact or help, how do these guys stay in business?
1.8
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
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Value for money
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Time Warner Cable Tv Service
#947527
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Time Warner Cable - Beware of time warner

I had Time Warner the internet and phone were fine the t.V service horrible.I felt like the repair men were Literally Living in my house . giving them sodas and coffee .listening to their problems telling me their life story > Gave up then they ruined my credit for not taking the box back in time and lost a hundred points on my score because of them and I owed them nothing because I was waiting for a packing ship to ship back when they told me they were going to send me one and then they told me they did not do that after they told me that I had to drive 45 min to the place .to drop it off They ruined my credit for me and my family to buy a house.a hundred percent drop of credit and they had everything and I owed them nothing .Time Warner they had everything. Don't drop their service they will Kill your credit.
Product
Time Warner Cable Tv Service
#936623
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Time Warner Cable - Tv Service Review from Clemmons, North Carolina

I am very displeased with Time Warner cable's service. The TV service is second rate: the interruptions daily of no sound or total black out of certain channels; the transition from tv show into commercial is terrible. You are watching a tv show and it goes into commercial in mid sentence, no warning. The so- called weekly testing is done 2-3 times a day@3 times a week. It's louder and longer than any other system I've had, i.e., Satyellite, comcast. The phone service also just goes out whenever. Many conversations are cut off and service goes down randomly and frequently. Please improve service. I'm seriously looking at changing to another service. It seems to have become worse the past 6 months.
Product
Time Warner Cable Tv Service
#927669
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Time Warner Cable Tv Service Review

I haf tv service for onr wk quit first night up all night they don't know what they are doing or equipment
Product
Time Warner Cable Tv Service
#920220
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