Time Warner Cable Tv Service Review from Mountain View, California

1.0
Details
Don't be fooled by the Time Warner commercials. They show a well-groomed preppy man show up to install your cable. We had a filthy , smelly man install ours. He disconnected our dvd players and did not reconnect them. When we signed up, we were promised a $300. Reward card for signing up. Now we are told that we are not going to get it. We were not given a channel listing. The channels are non orderly . We are very unhappy and we are cancelling our service.
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ID
#845881 Review #845881 is a subjective opinion of poster.
Location
Mountain View, California
Service
Time Warner Cable Tv Service
Reason of review
Bad quality

Time Warner Cable Tv Service Review

1.0
Details
The Worst Cable Company ever they need to be put out of *** business some of there channels don't show you can't view the guide because it's always unavailable they are just horrible
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ID
#843153 Review #843153 is a subjective opinion of poster.
Location
Mount Vernon, New York
Service
Time Warner Cable Tv Service
Reason of review
Bad quality

Time Warner Cable Tv Service Review from Cincinnati, Ohio

1.0
Details
I am so tired of Time Warner Cable and all of the problems and outages I have been having with them. Their internet and cable are so unstable here in Cincinnati, Ohio. The zip code is 45255 near Eight Mile and Woodruff Road. My picture quality is not good at all especially on the 720p channels like Fox News. Your commercials keep claiming you are improving your service and doing good. Well, I sure am not seeing it here. You keep raising rates, have rude customer service people, your internet is slow and unstable. Weather causes my service to go out. I will be dropping you soon if these aren't fixed.
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ID
#841756 Review #841756 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Time Warner Cable Tv Service
Reason of review
Bad quality

Time Warner Cable Tv Service Review

I can't stand this cable company. Our cable is constantly being interrupted. Every time we have them come out... It's the same thing ... Yep.. These places have old wiring...it's so crazy...
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ID
#841002 Review #841002 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Time Warner Cable Tv Service
Reason of review
Bad quality

Time Warner Cable - Just another money grab

1.0
Details
the only reason time warner is changing to require these boxes is they cant stand people getting basic cable . they just raised the price of basic cable from 13 to 17 dollars. that is a 20% increase. I have 4 tvs so I would also have to pay another $18 for four boxes. that's $35 a month for basic cable. no way. I bought a good antenna and get almost the same as basic and no monthly payment. I hope they lose so many customers they have to close. they have been raising their payments by 10 % or more every year for decades.on top of that it is impossible to get a correct answer from cust. service. they said their basic internet is 14.95 period with no other costs and that is a lie. I found out there is equip fees and taxs. just another scam
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ID
#824133 Review #824133 is a subjective opinion of poster.
Location
Syracuse, New York
Service
Time Warner Cable Tv Service
Cons
  • Price gouging the poor
Reason of review
Pricing issue

Time Warner Cable - Tv Service Review from Kingston, New York

2.8
Details
As a 20+ yr customer of TWC I am pissed that even though we have digital capable smart tv, we still will be forced to rent a digital adapter box from twc in order to recieve a signal for service that we are already being overcharged for. Not only did they make it digital but the signal has been scrambled so u have no choice but to get said box. Guess we will be looking for a new service! After getting their triple play deal and adding a phone to our plan for 89.99…turns out if you dont get big cable box u dont get the price. What i did get was tormented with bill collectors looking for the chick that had the phone number before us, even our caller id came up with her name. My compensation for being tormented by the phone and being forced to drop the phone all together was a 10 meg increase in my internet service which was only 20 at the time, it is suppose to be 30 now, but i would swear it was decreased. My TV channels freeze...and the internet buffers so much it is frustrating. So now they want me to pay them an additional 156.00 a year to rent boxes for the four tv's in my home that are already digital capable. Feel like I am being squeezed for money. Super Unhappy long time customer.
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1 comment
Acey
#1138647

Perhaps it's time you looked into streaming. All you need is an internet connection and then you can stream any and all the movies, tv, etc.

you could ever want, for free.

Anyone still paying for television service via TWC, Charter, etc. is just wasting their money.

ID
#822410 Review #822410 is a subjective opinion of poster.
Location
Kingston, New York
Service
Time Warner Cable Tv Service

Time Warner Cable - Its All About The Equipment

Time Warner locally is usually pretty dependable, but some of their equipment is pure ***, and in the Newark area they are not up to the same standards as TWC in other areas. It is all about the equipment. No, DVR's that will record 6 programs at one time...really! The inability to connect the 3rd TV to the second control box so that the customer can receive all the channels for which they are paying. Gee! For Dish that was a piece of cake. The most aggravating piece of equipment is the TWC hand-held remote controls, they are a piece of junk. They have a life span of about a month....with a boat load of long-life wasted batteries. They won't change channels; won't complete basic programming tasks, the buttons stick and won't come unstuck.
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ID
#815418 Review #815418 is a subjective opinion of poster.
Service
Time Warner Cable Tv Service
Reason of review
Damaged or defective

Time Warner Cable Tv Service Review

I have been a time warner customer for 6 years. The customer service representatives don't speak English and I can never understand them. I was suppose to have a technician come to my house twice and they never showed up. I canceled my service and will be going to direct tv.
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ID
#809418 Review #809418 is a subjective opinion of poster.
Location
Altamont, New York
Service
Time Warner Cable Tv Service
Reason of review
Poor customer service

Time Warner Cable Tv Service Review

1.0
Details
Time warner are a bunch of idiots working really bad custoner service warning dont get cable no more buy an HD fire stick watch free tv and movies.
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ID
#787330 Review #787330 is a subjective opinion of poster.
Location
Pico Rivera, California
Service
Time Warner Cable Tv Service
Reason of review
Poor customer service

Time Warner Cable - False monthly quote.

1.0
Details
Today I called time warner and sat on the phone with them for over 2 hours. I keep asking for the cancel department. I got mike from the cancel dept. mike and I talk he asked why I was leaving it told him that fois had a better deal. So he said he has a deal for me. Monthly service fee of "$147.50 per month plus taxes. Plus a $300 visa gift card. I got an email tonight saying a service worker was coming tomorrow. So I called back tonight about 9:45. Got a man Chris and he said there was no deal like that on my account. Let me bring you back a few months ago. I called because I was missing channels. One worker came and checked all the wiring in the house. The wiring was good. There was a problem outside on a pole. The next day a worker (line worker) came sat outside my house for 5- 10 mins and left. I called time warner back to tell them what happen. They send a service worker again the next day. the service work said he was waiting for the line worker to come. He said while I sit here waiting I will change out your old cable boxes. The line worker came and fixed everything. The next month bill I see a vivid tv one my bill. So I called up. Got an operator on the phone. He said you ordered the move from your remote. I asked him how you do that. He said you have to put a code in . I said what code. He said there is a code for that box. I said code. He put me on hold and came back and said we got rid of the move charge. Well next month bill came. The charge was there. I called up spoke to operator Billie on 11/24/15 at 725 pm. Billie connected my to supervisor jv( operator # v360024) . Jv told me to just pay 162.54. Today I got a bill for an unpaid balance.
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ID
#756123 Review #756123 is a subjective opinion of poster.
Location
Queens Village, New York
Service
Time Warner Cable Tv Service
Cons
  • Lied about there price
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Time Warner Cable - 5 months NO CARD YET

was offered a 300.00 gift card for upgrade in service. 5 months later ....... NOTHING !!!! what a joke of a company!!!!!!!!!!!! Dont waste your time with this company if you can help it. After today, its been 6 phone calls to customer service to get this resolved and STILLLLLLL no one can tell me where the card that i am due is or when it will be mailed to me. WOWWWWWW .....is this the way this company does buissness??? im so SHOCKED this company is still around. Maybe they feel we are their prisoners and MUST have them to watch tv and talk on the phone.
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ID
#738554 Review #738554 is a subjective opinion of poster.
Location
North Myrtle Beach, South Carolina
Service
Time Warner Cable Tv Service
Reason of review
not receiving cash card as promised
Loss
$300
Preferred solution
Full refund

Time Warner Cable - Time Warner bait & switch scheme, Horrible slow customer service & tech support

2.3
Details
Time Warner quotes different rates baits you along to see what they can get out of you. They claim there ap's on smart tv's are so good but most smart tv's don't support their ap's and if they do you cannot access your recordings. Their tech's do not know anything about the ap's so you're on your own when trying to get the ap to function if you can get it downloaded on your tv. TWC cancelled my appointment I made yesterday and did not notify me. Sat waiting until my window ended, called TWC and was on the phone over two hours trying to get a new appointment. Have to wait two days before they can come to fix the phone system and then they have to come back again for the TV issues a week later! Can you believe it?? Horrible experience and a huge waste of time!
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ID
#738258 Review #738258 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Time Warner Cable Tv Service
Reason of review
Poor set up,customer service
Preferred solution
Deliver product or service ordered

Time Warner Cable - Service Contract Before Service Area Survey

I called for new service and the rep keep saying that service was available in my area, I agree to all the request TWC had as far as paying an amount upon service delivery and an LOA telephone move aggrement, I bought a new $300.00 Wifi router, I had a contractor run tv cable to all the rooms to get the tv cable going. Once TWC tech does a survey on the area he finds out there is no service in the area. Its not fair that they can not service and now I have to keep the expense of the installs, Customer said "Sorry but checking for availabilty" I am very dis-appointed at TWC how they lure customers with out knowing for sure if it possible, I think they should tell the customers let us survey first service before you make any kind of arrgangements or expenses and get your hopes up. TWC gets thumbs down!!!
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1 comment
Anonymous
#1073376

That makes two of us. Same deal here in NY

ID
#737130 Review #737130 is a subjective opinion of poster.
Location
Palmview, Texas
Service
Time Warner Cable Tv Service
Reason of review
Service Promise before Primary Survey
Loss
$1000

Time Warner Cable - Unhappy with TWC

I have the adapters in my home and they are aweful. Continue to have problems!!!! have to get up and hide the box in order to get the TV and adapter both on at the same time. Had this worked on 3 times but continues to happen. Now I have to get them at my summer condo. Have spent 2-3 hours on the phone, because they are bundled with the condo complex and I don't have an account in my name. Still don't have my adaptors. A royal pain for worse service. Now on a campain to get my condos to switch service!!!!!!
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ID
#728220 Review #728220 is a subjective opinion of poster.
Location
Waxhaw, North Carolina
Service
Time Warner Cable Tv Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Time Warner Cable - Tv Service Review from Germantown, Tennessee

1.3
Details
I am very disappointed in Time Warner Cable's internet and cable service here in the 700 block of Eight Mile Road in Cincinnati, Ohio 45255. The service is very unreliable and goes down even if the weather isn't bad. If it does storm, the cable and internet go out a lot. There are several channels that they refuse to carry in the Cincy market like This TV network, WKRP-TV, Antenna TV, and KET KY. They all have great programming but because of money issues, they won't carry them. The HD picture quality is not sharp or clear at all. Satellite has much better picture quality. My internet is very slow. Im supposed to be getting 50MB. Well most of the time, im lucky to get 27-29MB speeds. Its pathetic. I do not recommend their service at all. The channels pixelate a lot to.
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ID
#696517 Review #696517 is a subjective opinion of poster.
Location
Germantown, Tennessee
Service
Time Warner Cable Tv Service
Reason of review
Bad quality