Yesterday I received a collections notice from NCO Financial Systems inc, informing me that I owed Time Warner $60.45. After reading through the legal mumble jumble I figured out that I had not returned my cable modem.
I had recently moved and had forgotten all about it. However I never recieved notice from Time Warner that this was outstanding, just a collection notice from their agent. I return the modem and discover they actually owned me $48.99, however since they had turned this over to collection 53 days from the time I terminated the service and no notification that I had to return the modem. They are now going to charge an addition $17.00 for the collection agent and won't return the balance for 4 to 6 weeks.
How do I turn them into a collection agent...I guess I can't so I guess their *** poor customer service once again has lost a customer forever!!! Trust me forever!
Review about: Time Warner Cable Internet Service.
Monetary Loss: $60.