I have been a long time customer of Time Warner and int he past couple of years their services have diminished greatly and the price overall has increased.
Due to issues within their IT Services department, in the past 6 month they have lost DHCP service (for 3 days), DNS services 2 weeks after and periodically since and other issues resulting in problems using the internet service.
I also have the phone service and its "ok" but for the price its no longer worth it since you can sign up for other services no big deal (no value, what about a soft phone service etc) but it all costs $40 a month.
I also have the HD cable service. First there are very few HD channels, at this point I would expect that they offer more if not all channels HD especially since I'm having to pay extra for the HD channels... Further their selection "on demand" is poor and the movie channels only show the same movies any more. Ive gone from having all the HBO, Showtime etc channels to just having Showtime.
Based on others who have switched to other services (and I will be doing the same soon too), I would recommend Verizon's Fiber service, ATT Uverse for cable (which comes automatically with two cable boxes, HD and provides a web accessbile interface to scheduled DVR recordings, in case you forgot to program something you can do it remotely).
This is too bad too, I used to be proud to have Time Warner, rarely had any issues, speed and internet access was priced good and the quality of the services were great. Whatever has been done needs to go back to what made it great.
Monetary Loss: $200.