I live in Northeast Wisconsin and almost everyday Road Runner Broadband does not work at some point or is so slow that the test says it is barely faster than dialup. When you call, you get the same boilerplate: turn off computer and modem, wait 60 seconds, etc and the person is usually a foreigner who does not seem to understand or give a ***.
The standard response when nothing helps is to ask you to pay more for more bandwidth. I think they have oversold their service and everyone else pays when people are downloading movies, etc---Road Runner is not worth $50 per month they charge.
It is a ripoff.