Not resolved
2 comments

On Tuesday, April 15, 2008 a Time Warner representative came to our home to install the digital telephone modem which would also provide our internet service.

My husband observed an insect walking on the modem box and asked what it was and the employee seemed dazed and confused.

After the installer left, my husband and I saw cockroach after cockroach emerge from the modem. We killed them as quickly as we could.

We have never seen roaches in our house before. Our house is free-standing and many yards away from neighbor homes.

I called Time Warner insisting that they come to remove the modem. The woman I spoke with insisted that I had to be wrong and that it was impossible for cockroaches to be in the modem. She refused my request that Time Warner come on the following day to remove and replace the offending modem, which housed a swarm of roaches.

We wrapped the modem up in plastic and duct tape.

On Saturday, April 19, 2008 when the representative came to replace the modem, we had arranged for a witness to be with us.

We took the modem to the front porch, removed the plastic bag, and a number of cockroach bodies fell out. The Time Warner worker agreed that modems sometimes came from other people’s homes and were reused. He suggested that the modem may have first been used in a contaminated home or that it was possible that the first installer may have had cockroaches in his truck.

In the meantime, cockroaches of all sizes and ages are in our home study. We try to kill them as we can. We would not have had this infestation were it not for the Time Warner modem.

Natalie Tyler

Columbus, OH

Review about: Time Warner Cable Internet Service.

Had an Experience with Time Warner Cable?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Enschede, Overijssel, Netherlands #14644

"In the meantime, cockroaches of all sizes and ages are in our home study"

How do you know how old the roaches are? This made me laugh so much...and the description of the employee as "dazed and confused" when confronted with the emerging pest was priceless.

Ok, seriously, I've had a number of issues with Time Warner's modem installers. The employees are rude, hours behind schedule, and the actual internet service is mediocre at best.

One guy flat out refused to wipe his obviously muddy boots before tracking them all over the beige carpet. (I'm not exaggerating, it was pouring outside, his boots were caked with at least 1 inch of mud).

I hope you or an exterminator were able to resolve the problem. Good luck!

Anonymous
Enschede, Overijssel, Netherlands #14642

"In the meantime, cockroaches of all sizes and ages are in our home study"

How do you know how old the roaches are? This made me laugh so much...and the description of the employee as "dazed and confused" when confronted with the emerging pest was priceless.

Ok, seriously, I've had a number of issues with Time Warner's modem installers. The employees are rude, hours behind schedule, and the actual internet service is mediocre at best.

One guy flat out refused to wipe his obviously muddy boots before tracking them all over the beige carpet. (I'm not exaggerating, it was pouring outside, his boots were caked with at least 1 inch of mud).

I hope you or an exterminator were able to resolve the problem. Good luck!

You May Also Like

Time Warner Cable - Bundle Review from Corpus Christi, Texas Time Warner Cable "I received in the mail a $10.00 package deal so I thought great I will give it a try since I had an antenna only tv service. Already..." Read more Time Warner Cable - Does not deliver what they agree to Time Warner Cable "Had Time Warner Internet in my new home for 2 months, and was supposed to be getting 25+ mbps speeds. Could not keep connections and and slow as dial..." Read more Time Warner Cable - Time warner wont clean up their mess Time Warner Cable "The Installation guy left a mess and the company wont clean this up till Tuesday and it was left on Saturday. He was here from 1030 to 530 opening holes..." Read more Time Warner Cable - Business Spectrum Worthless Time Warner Cable "Since obtaining business service internet over the past 45 days, our connection drops daily and several times during the day. I have called customer support twice to no avail. The..." Read more Panera Bread - Where's the bacon? Panera Bread "If you're going to charge premium prices for products, you have to actually include them. I ordered a turkey and avocado blt, which came with adequate turkey, a smear of..." Read more Hayward Pool Products - Hayward 400NG heater leaking after 3.5 months Hayward Pool Products "We bought a Hayward gas heater and after 3.5 months the heat exchanger is leaking- Hayward refuses to honor warranty and blames it on pool chemistry- We have had pools..." Read more Walmart - Worst Service Ever Walmart "this company has ablolutely no idea what customer service is, rude absolutely do not care about you as a customer, fail to provide full information and the store manager live..." Read more Hautetrader - I really like this website Hautetrader "This is one of my favorite websites. I use it instead of consignment or resale because it benefits me much more. For my last trade, I met a very nice..." Read more