Two old broken HD DVR boxes in one month? Come on TWC!
After beginning Time Warner Cable service with two HD DVR boxes, I found one box failed to operate normally on the day they installed it.
The service technician told me TWC reuses the boxes and if their limited bench test passes, they may send out a box that is actually broken. Great. A new box replaced the broken one and good to go...until the other HD DVR box stoped working 3 weeks later. This time it won't show all the programs it has recorded, but shows it's 97% full with no way to access most of the recordings or delete them either.
They're sending a technician again three days from now to (presumably) replace the piece of s. broken box. They offered me a $5 coupon to submit with my next bill payment as an apology for the inconvenience the first time. Really?
So my time and aggravation is only worth $5? How about remove the charge for the cable box from my bill for a month?
TWC is wasting my time with two service calls for their crappy recycled broken equipment. I'm wondering how the make a profit is they have to send their technicians out twice in one month for broken equipment...
Monetary Loss: $155.