I switched to TWC 6 months ago with the promise of a $200 gift card if all criteria were met. I followed the instructions, mailed the necessary documents, waited the 90 days, then waited another 90 days and called multiple times.
The individuals I talked to always told me that would "elevate" the problem and have a solution in 2 or 3 days. Still have no solution and no gift card.
Sounds like a scam to keep you hooked up to TWC waiting for this imaginary Gift Card. Always very polite and condesending about understanding "my" problem, but never sent the gift card which would end the problem.