Where to begin.
After logging 15 phone calls to TWC/Spectrum to get internet/tv service at my residence I now find myself in the probably not so unique predicament of dropping the tv portion of their service. Should be easy, right? WRONG. My journey started with me wanting to cancel tv service and ended with me abruptly ending the call because TWC/Specturm does not respect their customers. In a nutshell:
TWC Starter TV with 200mb Internet. I asked to drop the TV portion and stick with the Internet portion. To which the sales rep does their dance and spin to ask me why I want to disconnect. Don't bother sonny. This is call number three to disconnect because the first two calls produced reps that wanted to more than DOUBLE the cost of my service to get a few extra channels. Not interested; so TWC/Spectrum, this is me dropping your TV service, oh but that can't be done. No, the rep instead asks me questions on usage and # of devices that we use for internet. Why? What does that have to do with anything. Well, because he tells us we have two choices when dropping TV, 100mb or 300mb internet because that's all that Spectrum offers. Well if I'm legacy TWC, then why would I factor into a Spectrum plan? And why was it pointed out in my two previous calls when they wanted to charge me more than double that I was a TWC customer and could NOT switch to a Spectrum plan. So my choices are to not drop TV, pay more for 300mb internet or get penalized and be dropped down to 100mb internet for the same price I'm paying for 200mb and starter TV. It's CRIMINAL? How do you get away with doing this to people. It's like taking your girlfriend out on a date to a good restaurant, and then telling her if she wants to stay with you, your going to take her to a crummy restaurant or else she'll have to pay the bill if she wants to go to a fancy restaurant! Ludicrous. I'll be writing that registered letter to the CEO tonight and hope and pray he has more sense then his front line staff.
Product or Service Mentioned: Time Warner Cable Bundle.
Reason of review: Too many issues to count!.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I liked: No contracts.
I didn't like: Worst customer service i have ever experienced, Being lied to.