1 comment
Not resolved

Never, ever, ever, ever in my life did I think I would ever be singing the praises of Time Warner Cable over any other company, but FOR GODS SAKE SPECTRUM HOW DID YOU MANAGE TO MESS UP TIME WARNER CABLE EVEN FURTHER!!!!!!!!!The 3 month period of outages I had to endure last summer while you "upgraded our internet speeds" was bad enough (thank you TWC for the measly but now-appreciated-in-hindsight $30 credit I received for that).

However, I have been a TWC customer for 5 years. Any time I was late on a bill, I was always able to make a payment arrangement to avoid service interruption. And now you've taken away the ability for your customer service reps on chat and on phone to do payment arrangements???!!!! Literally, none of the 9 people I've spoken to over the past couple of days have been able to do anything for me.

They tell me "the computer won't let us do that." "No one can override the computer." "Your cut off date is the 29th, but your service could be lost prior to that because the computer does it and we can't override it." WHAT!!!! It is absolutely ridiculous that there is not a single human being in your entire organization that can help me with a payment arrangement, a credit, a pushback on my service cut off date, ANYTHING to help a customer who was with the company you recently purchased for 5 years. Comcast sucks. TWC sucks.

But SPECTRUM sucks more.

I hope you go bankrupt, you idiots.I'm switching to Centurylink on Monday when they have my service activated.

Review #1026199 is a subjective opinion of a user.

1.4
Customer service
Billing Practices
Website
Value for money
Style and Design
Price Affordability
Warranty
Discounts and Special Offers
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reliability
Coverage Area
Advertised vs Delivered
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Time Warner Cable?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1308242

You're chronically late - either downgrade your services or pay your bill on time. No one cares why you can't pay your bill .

You May Also Like

Time Warner Cable - Unethical Harrassment Time Warner Cable "I had been using time warner cable since November 2003. I am moving and cancelled my service in early November. I returned all of my equipment at their store so..." Read more Time Warner Cable Cable Tv Service Review Time Warner Cable "I have never paid $70 a month for THE worst cable ever!!! I am constantly getting interruptions in my service and now they say they will be cutting 13 channels..." Read more Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Ooredoo Kuwait - 4G Internet Service Ooredoo "Issues: - Bad service - Slow 4G internet connection speed even when the signal is really strong - Internet connection often gets disconnected - Talking to a CS representative doesn't..." Read more East Coast Concrete - Beware! East Coast Concrete "Beware! A company that you will soon see in the news for all the consumer complaints. Owner Josh is very personable and will tell you everything you want to hear...." Read more Tpd - Don't buy blinds from Rostom,Lebnon Tpd "I bought Rostom blinds recently. And I found the fabric was damage.I ask them to change but there is no people to help me to change.I bought 200pcs roller blinds..." Read more Orbmik Furniture - Stole my money!!! Orbmik Furniture "On October 20, 2014, I went to Orbmik Furniture to purchase a 3pc set of living room furnishings; Sofa, Love Seat, and Chair. I paid $1300 USC cash and was..." Read more 2 boxes of original flavor honey maid graham cracker all crushed up!!! Honey Maid "I bought a box of honey maid graham crackers on 6/9/17 as a COOKIE snack for my kids..which were more of crushed graham crackers...which was Very Very messy!!! They love..." Read more