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TWC is the worst company, their customer service is horrid and they go as far as lie to get business. Stay away if possible!

After three years of TWC servicing our home we can tell you first hand TWC have been nothing but a hassle. Never can get a straight answer from customer service depending on who comes on the line. One says this, the other that. Sometimes very rude, (Sam) is the worst to deal with Sam is a joke.

They sign you up with a bundle, quoting 1 price and when the bill comes, it's another.

PLEASE save yourself time and headaches – GO WITH SOMEONE ELSE! Hopefully the FCC, and other governmental agencies will see the unethically manner Time Warner Cable conducts there business

This person wrote the review because of pricing issue at Time Warner Cable. Reviewer claimed that he or she wants Time Warner Cable to read this review and look into the issue (if any).

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Xenia, Ohio, United States #1176019

It might be more helpful if you actually cite specific examples instead of broad generalizations. Also, a majority of the time people do not actually listen to what is included in their bundle, and add a premium they 'want', that is not part of the existing bundle.

Like it or not, bundles are set and do not change based on customers wants. They change based on provider deals given to TWC to be able to discount their service.

without knowing the specifics, there is too little functional information here, and you are best suited reaching out to escalated support in Tier 3 to get a solid review of your account and what can be done. Customer solutions would have to be the ones to make the changes, but Tier 3 can give a detailed view of what happened since their the escalated tech support and generally just plain more intelligent than other groups.


You should call or email

212-364-8300, option 2. remains the email address.

The number goes straight to the customer care advocates in the TWC Office of the President.

And let them know whats going on


I’m very much concerned to know about your experience & would very much like the opportunity to speak with you further TWC @ +18552540069

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