First let me say I have been a Time Warner customer for over 20 years, six months ago my bill had increased, so I called to find out why and was told it was a normal increase I told them that I was on a fixed income and that I would have to some of my services. They told me they could increase my internet speed to 100Mpss for the same price I was now paying, so I agreed to the plan upgrade.
I have not received the 100Mps at all during that time period. I have had speeds as low as 4Mps. They have sent technicians out several time and I have replace the modem 4 times. Three weeks ago the last technicians told me that the problem is at the street and that they would be turning my issue over to maintenance.
A tech from maintenance came out, check the speeds at the street and agreed that the problem was with TWC network not my residence network.
As I said it has been three weeks and no improvements, so I called five days ago and got a credit for two of the six months that I have paid for 100Mps internet service and was told that a supervisor would be checking me service within three days and it would be repaired within a couple of days from then.
Well it has not, and when I called back tonight the customer service person, overseas, wanted me to start over with the technicians coming back out to check the residence network. He was talking from a script, so we did not get anything resolved, May be time for Google Fiber.
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