Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Horrible customer service! I've had to contact them several times withing the first year of service because our cable kept dropping.

After the first year was up, I didn't want to renew our service. I called and they told me our contract was for two years, which they failed to mention when we first signed up. They were sneaky and told us it was only for a year, failing to mention they were talking about the promotional price they gave us and not our actual contract. So it's going to make two years this year and I contacted them yesterday to get my term date and to ask about why my bill went up again.

The online rep "Winston" told me that I had another promotion in effect that had expired in December. I asked him when my contract expires and he answered "last month". How can my contract have expired last month when I signed up a couple of months after New Years???! I'm trying to avoid my contract auto renewing!

So by this point I've deciphered that this guy either had no idea what he was talking about, or he was just avoiding the question to try to scam me into renewing the contract. He refused to give me my contract's term date, referring back to the date the promotion ended and trying to push more promotions on me which would then renew the contract once more. I don't care for a promotion, I want my contract term date! "Winston" flat out stops answering me.

Worst customer service I've ever experienced. I'm calling today to get a copy of my contract and file another complaint.

Product or Service Mentioned: Time Warner Cable Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Averting answering questions.

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