Time Warner Cable - Worst Customer Service Ever
The volume and power on my remote was not working so I called Time warner cable customer service for assistance and to my misfortune I was connected to an indivdual named "Kimathie".From the very beginning he was unprofessional, he asked for my acct.
info and would cut me off mid sentence before I could finish answering his question. Then he began to give me instructions that I was supposed to follow if only he was not speaking @100MPM, it was incredable he ran throught the instructions so fast that I had to stop him and ask him to slow down please, he just went silent when I asked "are you there" he said "well yes I am but you asked me to slow down so I did." I relized then that this was going nowhere and I should've hung up then. The remote was not responding so he told me he would reboot the box just hold on and tell him when the time comes back on the box. In the mean time I can hear him in the background saying to someone that a customer called him earlier and asked him a question (I did'nt hear what the question was) he said "and I was like really *** really are you really that *** oh my God".
I immediatly felt *** because I relized he was looking at me in that same light. I am an educated woman with a masters degree in nursing working in an ER saving lives everyday and here is this person making me feel as though I am bothering him. Towards the end of this arduous phone call when all his attempts falied he ended by saying "well I don't know what else to tell you cause I can't help you." The entire call this person had a condescending pissed off tone .
When I asked him his name and did'nt understand what he said he responded, "no,no,no my name Kim-ma-tie you know like a woman's name.My remote still does not work, as soon as FIOS come to my neighbourhood I want TWC out of my house!!!!!!!